TY - JOUR
AU - Koubek, Richard J.
AB - This study proposes Communicative NGOMSL, which is an extension of NGOMSL intended to accommodate modeling of text-based communication among two or more individuals. Besides the properties of GOMS techniques in evaluation, Communicative NGOMSL additionally considers two key concepts: common ground and communication time. Common ground means the mutual knowledge, belief and assumptions of participants in a conversation, and communication time refers to one individual's waiting time for the other's response. As a case example, Communicative NGOMSL is applied to a virtual text-based communication system for exchanging addresses between two individuals. The Communicative NGOMSL analysis makes some suggestions to better design a communication system: (1) focusing on the interface design that is directly related to grounding process in a conversation; (2) considering the relationship of communication time and execution time for each individual; and (3) balancing between participants for learning time and mental workload.
TI - Communicative NGOMSL: An Extension of NGOMSL to Analyze a Text-based Communication System
JF - Proceedings of the Human Factors and Ergonomics Society Annual Meeting
DO - 10.1177/154193120905300505
DA - 2009-10-01
UR - https://www.deepdyve.com/lp/sage/communicative-ngomsl-an-extension-of-ngomsl-to-analyze-a-text-based-2eNgsO42Eb
SP - 434
EP - 438
VL - 53
IS - 5
DP - DeepDyve
ER -