TY - JOUR
AU - Lucy Steel
AB - Reports a survey undertaken in 2001 which examined employee satisfaction and customer orientation in a sample of six public library authorities in London. It forms part of a larger investigation into the evolution of internal marketing within these organisations.
TI - Employees, customers and internal marketing strategies in LIS
JF - Library Management
DO - 10.1108/01435120210439861
DA - 2002-12-01
UR - https://www.deepdyve.com/lp/emerald-publishing/employees-customers-and-internal-marketing-strategies-in-lis-0ivuSK7JJA
SP - 384
EP - 393
VL - 23
IS - 8/9
DP - DeepDyve
ER -