TY - JOUR
AU - Adman, Peter
AB - Abstract. This paper reports the practical application of critical systems thinking (CST) to an information systems design (ISD)‐related problem. The potential benefits of using CST for ISD are explored, followed by a description of an intervention to derive a design for part of a UK university’s IS user support service. More specifically, total systems intervention (TSI) was used as a meta‐methodology to operationalize CST and to guide the course of the intervention. The intervention serves as a vehicle to gain insight into the potential value of CST to ISD‐related problems, and concludes with reflections on the actual benefits realized and suggestions for further research.
TI - The use of critical systems thinking in designing a system for a university information systems support service
JF - Information Systems Journal
DO - 10.1046/j.1365-2575.1999.00058.x
DA - 1999-07-01
UR - https://www.deepdyve.com/lp/wiley/the-use-of-critical-systems-thinking-in-designing-a-system-for-a-0Z50aVonyo
SP - 223
VL - 9
IS - 3
DP - DeepDyve
ER -