%0 Journal Article %T Shedding light on causation between ISO 9001 and improved business performance %A Dick, P.M.Gavin %A Heras, Iñaki %A Casadesús, Martí %J International Journal of Operations & Production Management %V 28 %N 7 %P 687-708 %@ 0144-3577 %D 2008-06-19 %I Emerald Group Publishing Limited %~ DeepDyve