%0 Journal Article %T Data-driven performance management of business units using process mining and DEA: case study of an Iranian chain store %A Maddah, Negin %A Roghanian, Emad %J International Journal of Productivity and Performance Management %V 72 %N 2 %P 550-575 %@ 1741-0401 %D 2023-01-30 %I Emerald Group Publishing Limited %~ DeepDyve