%0 Journal Article %T ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations %A López-Lemus, Jorge Armando %J International Journal of Organizational Analysis %V 31 %N 4 %P 1143-1164 %@ 1934-8835 %D 2023-05-26 %I Emerald Group Publishing Limited %~ DeepDyve