%0 Journal Article %T Customer retention management: A complementary use of data mining and soft systems methodology %A Mehrabioun, Mohammad %A Mahdizadeh, Bibi Malihe %J Human Systems Management %V 40 %N 6 %P 897-916 %@ 0167-2533 %D 2021-12-14 %I IOS Press %~ DeepDyve