%0 Journal Article %T Understanding student/alumni satisfaction from a consumer's perspective: The effects of institutional performance and program outcomes %A Hartman, David %A Schmidt, Sandra %J Research in Higher Education %V 36 %N 2 %P 197-217 %@ 0361-0365 %D 2005-09-22 %I Kluwer Academic Publishers-Human Sciences Press %~ DeepDyve