%0 Journal Article %T Service productisation: systematising and defining an offering %A Harkonen, Janne %A Tolonen, Arto %A Haapasalo, Harri %J Journal of Service Management %V 28 %N 5 %P 936-971 %@ 1757-5818 %D 2017-10-19 %I Emerald Group Publishing Limited %~ DeepDyve