%0 Journal Article %T Integrating customer preferences and organisation strategy for resource allocation %A Sachan, Amit %A Datta, Subhash %A Arora, A.P. %J International Journal of Services and Operations Management %V 4 %N 3 %P 345-367 %@ 1744-2370 %D 2008-01-01 %I Inderscience Publishers %~ DeepDyve