%0 Journal Article
%T Identification of quality gaps in healthcare services using the SERVQUAL instrument and importance-performance analysis in medical intensive care: a prospective study at a medical center in Taiwan
%A Lu, Shu-Ju
%A Kao, Hsiu-O
%A Chang, Bao-Lin
%A Gong, Shu-Ing
%A Liu, Shu-Mei
%A Ku, Shih-Chi
%A Jerng, Jih-Shuin
%J BMC Health Services Research
%V 20
%N 1
%D 2020-09-29
%I BioMed Central
%~ DeepDyve