%0 Journal Article
%T Customer value as a key performance indicator (KPI) and a key improvement indicator (KII)
%A Setijono, Djoko
%A Dahlgaard, J.Jens
%J Measuring Business Excellence
%V 11
%N 2
%P 44-61
%@ 1368-3047
%D 2007-06-05
%I Emerald Group Publishing Limited
%~ DeepDyve