%0 Journal Article
%T Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis
%A Park, Hyekyung
%A Lee, Minwoo
%A Back, Ki-Joon
%A DeFranco, Agnes
%A Suh, Jaebeom
%J International Journal of Contemporary Hospitality Management
%V 37
%N 5
%P 1622-1640
%@ 0959-6119
%D 2025-04-07
%I Emerald Group Publishing Limited
%~ DeepDyve