%0 Journal Article %T An Empirical Study of Corpus-Based Response Automation Methods for an E-mail-Based Help-Desk Domain %A Marom, Yuval %A Zukerman, Ingrid %J Computational Linguistics %V 35 %N 4 %P 597-635 %@ 0891-2017 %D 2009-12-01 %I MIT Press %~ DeepDyve