%0 Journal Article
%T Applying importance‐performance analysis to assess service delivery performance Evidence from Greek insurance
%A Tsoukatos, Evangelos
%J EuroMed Journal of Business
%V 3
%N 2
%P 144-162
%@ 1450-2194
%D 2008-07-18
%I Emerald Group Publishing Limited
%~ DeepDyve