%0 Journal Article %T A normal copula model for the arrival process in a call center %A Channouf, Nabil %A L'Ecuyer, Pierre %J International Transactions in Operational Research %V 19 %N 6 %P 771-787 %@ 0969-6016 %D 2012-11-01 %I Wiley Subscription Services, Inc., A Wiley Company %~ DeepDyve