%0 Journal Article
%T Factors affecting memorability of service failures: a longitudinal analysis
%A Kim, Jong-Hyeong
%A Jang, SooCheong (Shawn)
%J International Journal of Contemporary Hospitality Management
%V 28
%N 8
%P 1676-1701
%@ 0959-6119
%D 2016-08-08
%I Emerald Group Publishing Limited
%~ DeepDyve