%0 Journal Article
%T The Role of Relational and Operational Performance in Business-to-Business Customers’ Adoption of Self-Service Technology
%A Bhappu, Anita D.
%A Schultze, Ulrike
%J Journal of Service Research
%V 8
%N 4
%P 372-385
%@ 1094-6705
%D 2006-05-01
%I Sage Publications
%~ DeepDyve