%0 Journal Article
%T Testing an empathy model of guest‐directed citizenship and counterproductive behaviours in the hospitality industry: Findings from three hotels
%A Ho, Violet T.
%A Gupta, Naina
%J Journal of Occupational and Organizational Psychology
%V 85
%N 3
%@ 0963-1798
%D 2012-09-01
%I Wiley Subscription Services, Inc., A Wiley Company
%~ DeepDyve