%0 Journal Article %T Core process management practices, quality tools and quality improvement in ISO 9001 certified manufacturing companies %A Psomas, L.Evangelos %A Fotopoulos, V.Christos %A Kafetzopoulos, P.Dimitrios %J Business Process Management Journal %V 17 %N 3 %P 437-460 %@ 1463-7154 %D 2011-06-07 %I Emerald Group Publishing Limited %~ DeepDyve