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Series Journal of the Royal Society of Medicine; 2018, Vol. 111(5) 162–166 DOI: 10.1177/0141076818761383 The impact of private online video consulting in primary care Louis Peters, Geva Greenfield, Azeem Majeed and Benedict Hayhoe Department of Primary Care and Public Health, School of Public Health, Imperial College London, London W6 8RP, UK Corresponding author: Benedict Hayhoe. Email: b.hayhoe@imperial.ac.uk This article is one of a series on health policy Workforce and resource pressures in the UK We searched the online register of the Care Quality National Health Service mean that it is Commission, which inspects UK healthcare pro- currently unable to meet patients’ expectations of viders, for ‘Doctors/GPs’ registered to provide access to primary care. In an era of near-instant elec- ‘Phone/Online advice’ or as ‘Mobile Doctors’. Of tronic communication, with mobile online access 557 providers, we identified seven private companies available for most shopping and banking services, offering video consulting with general practitioners. people expect similar convenience in healthcare. We then examined the providers’ own websites to Consequently, increasing numbers of web-based and characterise their services. smartphone apps now offer same-day ‘virtual con- All seven providers had an attractive user interface sulting’ in the form of Internet video conferencing via
Journal of the Royal Society of Medicine – SAGE
Published: May 1, 2018
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