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Hilti sells total quality

Hilti sells total quality Over the past decade Hilti Gt. Britain Ltd tried a number of quality initiatives to improve product delivery and service. The implementation of TQM in 1990 has produced a singleminded focus on the customer. This article traces the company's journey towards total quality. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Hilti sells total quality

The TQM Magazine , Volume 2 (5) – May 1, 1990

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References (6)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/eb059504
Publisher site
See Article on Publisher Site

Abstract

Over the past decade Hilti Gt. Britain Ltd tried a number of quality initiatives to improve product delivery and service. The implementation of TQM in 1990 has produced a singleminded focus on the customer. This article traces the company's journey towards total quality.

Journal

The TQM MagazineEmerald Publishing

Published: May 1, 1990

There are no references for this article.