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Training in Distribution

Training in Distribution The problem of how to assess the value of training in terms of its effects on turnover and profitability is not a new one for retail management. Certain specific consequencesdeclining staff turnover, absenteeism, and accident ratesare relatively easily quantifiable. Reduction in customer complaints can also be recorded. But training is sure to have results outside the scope of those identified by evaluation. The writer discusses a number of case studies in training and concludes with the plea that more research needs to be done. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Retail and Distribution Management Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0307-2363
DOI
10.1108/eb017854
Publisher site
See Article on Publisher Site

Abstract

The problem of how to assess the value of training in terms of its effects on turnover and profitability is not a new one for retail management. Certain specific consequencesdeclining staff turnover, absenteeism, and accident ratesare relatively easily quantifiable. Reduction in customer complaints can also be recorded. But training is sure to have results outside the scope of those identified by evaluation. The writer discusses a number of case studies in training and concludes with the plea that more research needs to be done.

Journal

Retail and Distribution ManagementEmerald Publishing

Published: Apr 1, 1976

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