Access the full text.
Sign up today, get DeepDyve free for 14 days.
(2004)
QMS audit and the added value
Sachin Kamble, A. Gunasekaran, Shradha Gawankar (2018)
Sustainable Industry 4.0 framework: A systematic literature review identifying the current trends and future perspectivesProcess Safety and Environmental Protection
(1995)
Auditing: time for a rethink and overhaul
Rowena Simons, A. Bester, M. Moll (2017)
Exploring variability among quality management system auditors when rating the severity of audit findings at a nuclear power plantSouth African Journal of Industrial Engineering, 28
Bhavani Vemuri (2014)
Role of Quality Management System (QMS) for Effective Regulatory Compliance, 1
E. Lundin (2009)
Delivering audit value: internal auditors play an important role in evaluating, and contributing to, the organization's well-beingInternal Auditor, 66
I. Beckmerhagen, H. Berg, S. Karapetrovic, W. Willborn (2004)
On the effectiveness of quality management system auditsThe Tqm Magazine, 16
(2006)
Determining what could /should be: the Delphi technique and its application
P. Castka (2011)
Audit and Certification: what do users expect?Technical report
(2015)
ISO/IEC Directives
M. Pivka (2004)
ISO 9000 Value-Added AuditingTotal Quality Management & Business Excellence, 15
(2018)
SELECTION, EXPERIENCE AND SATISFACTION WITH ISO 9001 CERTIFICATION BODIES AND AUDITORS
Christopher Kluse (2013)
THIRD-PARTY QUALITY MANAGEMENT SYSTEM AUDITS: PERCEPTIONS, LIMITATIONS AND RECOMMENDED IMPROVEMENTS
S. Karapetrovic, W. Willborn (2000)
Quality assurance and effectiveness of audit systemsInternational Journal of Quality & Reliability Management, 17
O. Abuazza, A. Labib, B. Savage (2019)
Development of an auditing framework by integrating ISO 9001 principles within auditingInternational Journal of Quality & Reliability Management, 37
N. Dalkey, O. Helmer (1963)
An Experimental Application of the Delphi Method to the Use of ExpertsManagement Science, 9
D. Gordon (2001)
Standards and audits will have value only if organizations being audited – and their customers demand itQuality Progress, 34
(2000)
Self-assessment: learning from ISO 9000 audits
M. Yousuf (2007)
Using Experts` Opinions Through Delphi TechniquePractical Assessment, Research and Evaluation, 12
B. Poksinska, Jens Dahlgaard, J. Eklund (2006)
From compliance to value-added auditing – experiences from Swedish ISO 9001:2000 certified organisationsTotal Quality Management & Business Excellence, 17
(2018)
Five skills auditors need to succeed todayForbes Insights
(2020)
ISO 9000 family Quality managementInternational Organisation for Standardization
(2016)
Risk based approach to internal quality auditing
Milena Alič (2018)
Integration of the ISO 9001 QMS with the company’s IT business systemTotal Quality Management & Business Excellence, 29
B. Poksinska, J. Eklund, J. Dahlgaard (2006)
ISO 9001:2000 in small organisationsInternational Journal of Quality & Reliability Management, 23
E. Ramly, Efizah Ramly, S. Yusof (2007)
Effectiveness of quality management system audit to improve quality performance - A conceptual framework
Jean Barthelemy, M. Zairi (1994)
Making ISO 9000 work: the role of auditingThe Tqm Magazine, 4
B. Ludwig, B. Ludwig (1997)
Predicting the future: Have you considered using the Delphi methodology
J. Freeman (1996)
Analysing equipment failure ratesInternational Journal of Quality & Reliability Management, 13
C. Roncea (2016)
Management systems audit in the annex SL contextThe Tqm Journal, 28
R. Gustafsson, B. Klefsjö, Eric Berggren, Ulrika Granfors‐Wellemets (2001)
Experiences from implementing ISO 9000 in small enterprises – a study of Swedish organisationsThe Tqm Magazine, 13
J.P. Russell (2006)
Process auditing and techniquesQuality Progress
(2017)
Audit 2025: the future is nowForbes Insights
M. Sony, J. Antony, J. Douglas (2020)
Essential ingredients for the implementation of Quality 4.0The TQM Journal
B. Pulat (1994)
Total Quality Management: A Framework for Application in ManufacturingThe Tqm Magazine, 6
A. Williamson, J. Rogerson, A. Vella (1996)
Quality system auditors’ attitudes and methods: a surveyInternational Journal of Quality & Reliability Management, 13
D. Power, M. Terziovski (2007)
Quality audit roles and skills: Perceptions of non-financial auditors and their clientsQuality Engineering, 52
G. Hutchins (2002)
Value-added auditing: your best assessment toolQuality Digest
Changes in structure and conceptual underpinnings of ISO 9001 mean that quality management system (QMS) auditors require a wide knowledge base and skill set to effectively evaluate contemporary QMS and add value to the process. Hence, this study presents an open curriculum framework of the knowledge, skills and attributes for quality auditor education.Design/methodology/approachThis study describes the first two phases of a three-phase study examining the educational requirements for external quality auditors (EQAs). Phase 1 involved a review of relevant international literature on auditor competence and education; Phase 2 involved the collection of qualitative data from a panel of experts, combined with the initial round of a Delphi study. A thematic analysis was used to analyze the findings from the questionnaire.FindingsThe findings of this study suggests there is a need to improve EQAs education, as most experts reported the quality of audit to be variable, inconsistent, poor and diminishing in value. The most important improvements to auditor education are to update and improve the auditors' knowledge on the requirements of the ISO 9001 standard and technology in business and skills such as report writing, communication, IT understanding and analytical ability. Some of the attributes reported as being desirable to instill in EQAs include the following: objectivity, integrity, ethics and professionalism; being observant, perceptive, articulate and confident; having good judgment; flexibility, adaptivity and diplomacy, fairness and open-mindedness.Originality/valueThis study highlights the need for wider EQA education based on the gap identified in its performance. The resulting framework can be adopted by accreditation and certification bodies to evaluate and improve their auditors' audit performance.
The TQM Journal – Emerald Publishing
Published: Oct 28, 2021
Keywords: Quality audit; Auditor education; Delphi study; Quality management system; Curriculum framework
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.