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Diana Delgado (2007)
Evaluating the Impact of Your LibraryJournal of The Medical Library Association, 95
Meredith Farkas, L. Hinchliffe (2013)
Library Faculty and Instructional Assessment: Creating a Culture of Assessment through the High Performance Programming Model of Organizational TransformationCollaborative Librarianship, 5
S. Markless, D. Streatfield (2006)
Evaluating the Impact of Your Library
Agnes Tatarka, Kay Chapa, Xin Li, Jennifer Rutner (2010)
Library assessment plans: four case studiesPerformance Measurement and Metrics, 11
Toni Carter (2014)
Assessment and change leadership in an academic library department: a case studyReference Services Review, 42
Gregory Smith (2015)
Assessment in Academic Libraries, 7
G. Smith (2009)
Retooling the Profession: Librarianship in an Era of Accountability and CompetitionThe Christian Librarian
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Patron-driven acquisition optimization at Liberty University”, paper presented at Computers in Libraries, 10 April, Washington, DC, available
Alicia Jencik (2011)
Qualitative Versus Quantitative Research
L. Heidgerken (1968)
[Case study methods].Sykepleien, 55 7
Xi Shi, Sarah Levy (2005)
A Theory-guided Approach to Library Services AssessmentCollege & Research Libraries, 66
Robert Dugan, P. Hernon (2002)
Outcomes assessment: not synonymous with inputs and outputsThe Journal of Academic Librarianship, 28
A. Lakos (2007)
Evidence-Based Library Management: The Leadership Challengeportal: Libraries and the Academy, 7
Rachel Applegate (2009)
Designing Comprehensive Assessment Plans: The Big Picture Leads to the Little Picture
Greg MacAyeal (2014)
A culture of assessment Five mindsetsCollege & Research Libraries News, 75
G. Smith (2011)
Following the Evidence: Approaches to Assessment in Academic Libraries, 1
Megan Oakleaf (2010)
The value of academic Libraries: A comprehensive research review and report
James Self (2003)
From values to metrics: implementation of the balanced scorecard at a university libraryPerformance Measurement and Metrics, 4
A. Lakos, Shelley Phipps (2004)
Creating a Culture of Assessment: A Catalyst for Organizational Changeportal: Libraries and the Academy, 4
Liz Farler, Judith Broady-Preston (2012)
Workplace stress in libraries: a case studyAslib Proc., 64
Robert Dugan, P. Hernon, D. Nitecki (2009)
Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes
Meredith Farkas, L. Hinchliffe, Amy Houk (2015)
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Meredith Farkas (2013)
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J. Matthews (2007)
Library assessment in higher education
Purpose – The purpose of this paper is to analyze the process of developing an academic library assessment plan and its relation to the furtherance of a culture of assessment. Design/methodology/approach – Qualitative study of a university library’s assessment planning process; findings based on documentary evidence as well as an employee survey; analysis framed in relationship to relevant literature. Findings – Planning for the future of assessment offered the Jerry Falwell Library a significant opportunity for organizational change. Evaluations of the planning process were mixed, but generally revealed evidence of conditions associated with the development of a culture of assessment. Participants saw planning as the product of both external and internal factors. The plan’s orientation toward value and impact, though clearly understood, was not universally appreciated. Implementation of the plan remains a substantial challenge. Research limitations/implications – Reliability is subject to the limitations inherent to qualitative methods. Single case study design limits generalizability to different contexts. Practical implications – The goal of developing a culture of assessment is not to be achieved easily or quickly. Library employees may be most inclined to support an assessment agenda when it is driven by internal factors such as quality improvement and the pursuit of efficiency and effectiveness. Originality/value – The study emphasizes the process of developing an assessment plan at a university with a strong teaching mission. Additionally, it provides insight into the relationship between assessment planning and a culture of assessment.
Performance Measurement and Metrics – Emerald Publishing
Published: Apr 13, 2015
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