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Frontline employee empowerment and perceived customer satisfaction

Frontline employee empowerment and perceived customer satisfaction http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Management Research The Journal of the Iberoamerican Academy of Management Unpaywall

Frontline employee empowerment and perceived customer satisfaction

Proenca, Teresa; Torres, Ana; Sampaio, Ana Sofia
Management Research The Journal of the Iberoamerican Academy of Management – Jun 19, 2017
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Publisher
Unpaywall
ISSN
1536-5433
DOI
10.1108/mrjiam-04-2016-0663
Publisher site
See Article on Publisher Site

Abstract

Journal

Management Research The Journal of the Iberoamerican Academy of Management – Unpaywall

Published: Jun 19, 2017

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