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- Publisher
- Emerald Publishing
- Copyright
- Copyright © Emerald Group Publishing Limited
- ISSN
- 0143-5124
- DOI
- 10.1108/LM-11-2014-0134
- Publisher site
- See Article on Publisher Site
Abstract
Purpose– The purpose of this paper is to reflect on the development of ideas relating to the value of library relationships. The paper is conceptual and provides a framework for the measurement of relationship capital (RC) for academic and research libraries. Design/methodology/approach– The research approach has been to employ a mixed method research strategy combining desk research on the concepts of the definition of RC and its foundation theories with an exploration of relational capital assessment methods from other industries. A historical review is presented with cases of the traditional main method of delivering effective relationships in libraries (embedded librarians, academic liaison and subject librarians). Findings– The synthesis suggests a measurement approach to populate the RC dimension of the value scorecard, thereby providing an estimation of the full value of the library’s relational capital. Originality/value– The paper fills a gap in the consideration of the importance of relationships to academic and research libraries, and provides a unique and original framework for assessment and measurement.
Journal
Library Management – Emerald Publishing
Published: Mar 9, 2015