Access the full text.
Sign up today, get DeepDyve free for 14 days.
J. Hochschild (1991)
The Politics of the Estranged PoorEthics, 101
N. Arshadi (2011)
The relationships of perceived organizational support (POS) with organizational commitment, in-role performance, and turnover intention: Mediating role of felt obligationProcedia - Social and Behavioral Sciences, 30
B. Mahembe, A. Engelbrecht (2014)
The relationship between servant leadership, organisational citizenship behaviour and team effectivenessSa Journal of Industrial Psychology, 40
P. Podsakoff, Scott MacKenzie, J. Paine, Daniel Bachrach (2000)
Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future ResearchJournal of Management, 26
Lijie Sha, Yang Li (2009)
Study on the Current Capital Management of China Modern EnterprisesInternational Journal of Biometrics, 3
(2019)
Service sector in India
Yvette Ramchunder, N. Martins (2014)
The role of self-efficacy, emotional intelligence and leadership style as attributes of leadership effectivenessSa Journal of Industrial Psychology, 40
E. Deci, R. Ryan, Marylène Gagné, D. Leone, Julian Usunov, Boyanka Kornazheva (2001)
Need Satisfaction, Motivation, and Well-Being in the Work Organizations of a Former Eastern Bloc Country: A Cross-Cultural Study of Self-DeterminationPersonality and Social Psychology Bulletin, 27
Jia Hu, R. Liden (2011)
Antecedents of team potency and team effectiveness: an examination of goal and process clarity and servant leadership.The Journal of applied psychology, 96 4
R. Clark (2003)
Fostering the work motivation of individuals and teamsPerformance Improvement, 42
D. Raj (2017)
Motivation in the Workplace To Improve The Employees PerformanceInternational Journal for Advance Research and Development, 2
Rachael Martinez, R. Tindale (2015)
Impact of Organizational Citizenship Behavior on Performance in Women's Sport TeamsJournal of Applied Sport Psychology, 27
E. Kyndt, F. Dochy, M. Michielsen, Bastiaan Moeyaert (2009)
Employee Retention: Organisational and Personal PerspectivesVocations and Learning, 2
J. Edwards, L. Lambert (2007)
Methods for integrating moderation and mediation: a general analytical framework using moderated path analysis.Psychological methods, 12 1
K. Kovach (1995)
Employee motivation: Addressing a crucial factor in your organization's performanceEmployment Relations Today, 22
Abdollah Makvandi, F. Naderi, B. Makvandi, R. Pasha, P. Ehteshamzadeh (2018)
Causal Model of Job Motivation with Organizational-Citizenship Behavior (OCB) and the Mediating Role of Organizational Commitment in Teachers
Gilad Chen, R. Kanfer (2006)
Toward a Systems Theory of Motivated Behavior in Work TeamsResearch in Organizational Behavior, 27
Bodjrenou Kossivi, Ming Xu, Bomboma Kalgora (2016)
A STUDY ON DETERMINING FACTORS EMPLOYEE RETENTIONInternational Research Journal of Modernization in Engineering Technology and Science
R. Baron, D. Kenny (1986)
The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations.Journal of personality and social psychology, 51 6
R. Eisenberger, Peter Fasolo, Valerie Davis-LaMastro (1990)
Perceived Organizational Support and Employee Diligence, Commitment, and InnovationJournal of Applied Psychology, 75
S. Rynes, B. Gerhart, Kathleen Minette (2004)
The importance of pay in employee motivation: Discrepancies between what people say and what they doHuman Resource Management, 43
P. Podsakoff, M. Ahearne, Scott MacKenzie (1997)
Organizational Citizenship Behavior and the Quantity and Quality of Work Group Performance
R. Eisenberger, Robin Huntington, Steven Hutchison, D. Sowa (1986)
Perceived organizational support.Journal of Applied Psychology, 71
S. Cohen, D. Bailey (1997)
What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive SuiteJournal of Management, 23
N. Arshadi, Ghazaleh Hayavi (2013)
The Effect of Perceived Organizational Support on Affective Commitment and Job Performance: Mediating Role of OBSEProcedia - Social and Behavioral Sciences, 84
L. Turulja, N. Bajgorić (2018)
Information technology, knowledge management and human resource managementVine, 48
K. Ansari, Pankaj Bijalwan (2017)
Team Effectiveness: A Relational Approach with Employee RetentionMetamorphosis: A Journal of Management Research, 16
N. Urama, E. Nwosu, G. Aneke (2012)
Lost Revenue Due to Trade Liberalization: Can Nigeria Recover Her Own?ERN: Africa (Development) (Topic)
Nathan Podsakoff, Steven Whiting, P. Podsakoff, Brian Blume (2009)
Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis.The Journal of applied psychology, 94 1
D. Saad (2018)
Impact of Employee Motivation on Work PerformanceInternational journal of scientific and research publications, 8
W. Whitt (2006)
The Impact of Increased Employee Retention on Performance in a Customer Contact CenterManuf. Serv. Oper. Manag., 8
C. Darolia, P. Kumari, Shashi Darolia (2011)
Perceived Organizational Support , Work Motivation , and Organizational Commitment as determinants of Job Performance
K. Ansari, Pankaj Bijalwan (2010)
Impact of Employee Motivation on Team Effectiveness in Service Industry of Uttarakhand: A Relationship ApproachIIMS Journal of Management Science
Rentao Miao, Heungju Kim (2009)
The Impact of Organizational Citizenship Behavior on Team Effectiveness in China: The Moderating Role of Task Complexity2009 Fourth International Conference on Computer Sciences and Convergence Information Technology
G. Piccoli, Anne Powell, B. Ives (2004)
Virtual teams: team control structure, work processes, and team effectivenessInf. Technol. People, 17
Daniel Ilgen, J. Hollenbeck, Michael Johnson, Dustin Jundt (2005)
ORGANIZATIONS: From Input-Process-Output Models to IMOI Models
Kerstin Alfes, Amanda Shantz, C. Truss, Emma Soane (2013)
The link between perceived human resource management practices, engagement and employee behaviour: a moderated mediation modelThe International Journal of Human Resource Management, 24
(2014)
Determinants and consequences of organizational citizenship behavior: a theoretical framework for Indian manufacturing organizations
Annual Review of Psychology, 56
C. Savelsbergh, B. Heijden, R. Poell (2010)
Attitudes towards factors influencing team performance: A multi-rater approach aimed at establishing the relative importance of team learning behaviors in comparison with other predictors of team performance.Team Performance Management, 16
N. Verma, S. Rangnekar, M. Barua
TEAM EFFECTIVENESS IN INDIAN ORGANIZATIONS A COMPARATIVE ANALYSIS OF PUBLIC AND PRIVATE SECTOR
(1983)
Attending to, codifying, and managing feelings: sex differences in love
N. Nawaz, Anjali Gomes (2018)
Organizational citizenship behavior and team performance: a multiple level study in Indian higher education institutionsProblems and Perspectives in Management
D. Gberevbie (2010)
Organizational retention strategies and employee performance of Zenith Bank in NigeriaAfrican Journal of Economic and Management Studies, 1
George Neuman, Julie Wright (1999)
Team effectiveness: beyond skills and cognitive ability.The Journal of applied psychology, 84 3
Timothy Weaver (1988)
Theory MCornell Hotel and Restaurant Administration Quarterly, 29
T. Ross, E. Jones, S. Adams (2008)
Can team effectiveness be predictedTeam Performance Management, 14
P. Bentler, D. Bonett (1980)
Significance Tests and Goodness of Fit in the Analysis of Covariance StructuresPsychological Bulletin, 88
J. Gaskin (2016)
2 way interactions
Tjai Nielsen, Daniel Bachrach, E. Sundstrom, Terry Halfhill (2011)
Utility of OCBJournal of Management, 38
Marylène Gagné, E. Deci (2005)
Self‐determination theory and work motivationJournal of Organizational Behavior, 26
P. Podsakoff, Scott MacKenzie (1997)
IMPACT OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR ON ORGANIZATIONAL PERFORMANCE: A REVIEW AND SUGGESTIONS FOR FUTURE RESEARCHHuman Performance, 10
W. Borman, S. Motowidlo (1993)
Expanding the Criterion Domain to Include Elements of Contextual Performance
Yilmaz Akgunduz, Ceylan Alkan, Özge Gök (2018)
Perceived organizational support, employee creativity and proactive personality: The mediating effect of meaning of workJournal of Hospitality and Tourism Management, 34
Chieh-Wen Sheng, Yiwen Tian, Ming-Chia Chen (2010)
RELATIONSHIPS AMONG TEAMWORK BEHAVIOR, TRUST, PERCEIVED TEAM SUPPORT, AND TEAM COMMITMENTSocial Behavior and Personality, 38
Po-Hsuan Wu, Jui-Fan Liao (2016)
Service-Oriented Organizational Citizenship Behavior, Perceived Service Quality and Customer Satisfaction in Hospitality IndustryJournal of Applied Sciences, 16
Armando Papa, Luca Dezi, G. Gregori, Jens Mueller, N. Miglietta (2018)
Improving innovation performance through knowledge acquisition: the moderating role of employee retention and human resource management practicesJ. Knowl. Manag., 24
D. Syahreza, Prihatin Lumbanraja, R. Dalimunthe, Y. Absah (2017)
Compensation, Employee Performance, and Mediating Role of Retention: A Study of Differential Semantic ScalesEuropean Research Studies Journal, 20
M. Moradi (2015)
Modeling the Relationship between Work Motivation and Employees’ Organizational Citizenship Behaviors of Youth and Sport Offices in Chaharmahal and Bakhtiari ProvinceJournal of physical education and sport, 7
Hana Abuiyada, S. Chou (2012)
A Two-Factor Model of Organizational Citizenship Behaviour in OrganizationsEuropean Journal of Business and Management, 4
J. Cortina (1993)
What Is Coefficient Alpha? An Examination of Theory and ApplicationsJournal of Applied Psychology, 78
Huantian Yao, Mingchuan Yu (2011)
An Empirical Study on Organizational Citizenship Behavior and Business Performance
Jingying Liu, Jipeng Yang, Yang Yang, Yanhui Liu (2015)
The relationships among perceived organizational support, intention to remain, career success and self-esteem in Chinese male nursesInternational Journal of Nursing Sciences, 2
International Journal of Engineering Technology, Management and Applied Sciences, 2
R. Bagozzi, Youjae Yi (1988)
On the evaluation of structural equation modelsJournal of the Academy of Marketing Science, 16
E. Sevi (2010)
Effects of organizational citizenship behaviour on group performanceJournal of Modelling in Management, 5
T. Lam, Hanqin Zhang (2003)
Job satisfaction and organizational commitment in the Hong Kong fast food industryInternational Journal of Contemporary Hospitality Management, 15
N. Verma, S. Rangnekar, M. Barua (2012)
Team effectiveness in Indian organizations, 13
The purpose of this study to explore the relationship between organizational citizenship behavior (OCB), team effectiveness (TE), employee motivation (EM) and employee retention (ER) in the service sector. This study proposes an alternate heuristic TE framework, which is termed as IMMO (input-moderated mediation-output) by replacing M with MM (moderated mediation) in IMOI framework.Design/methodology/approachThe research was conducted in service sector of Uttarakhand state and the data collected from the employees working in different service organizations (such as educational institute, banking, insurance several others). Collected data were analyzed by using different analytical tools like confirmatory factor analysis and structural equation modeling for validating the constructs used in this study and to assess the relationship among different variables used for this study.FindingsThe result of this study reveals that OCB has positive impact on TE, and the relationship is mediated partially by EM, and the relation between EM and TE is moderated by ER.Originality/valueThis study contributes to the existing literature on OCB and TE. The relation between OCB and TE with the mediation of EM and the moderation effect of ER between the relation of EM and TE was investigated. This study suggests both theoretical and practical implications based on the findings.
Journal of Indian Business Research – Emerald Publishing
Published: Jul 15, 2021
Keywords: Organizational citizenship behavior; Team effectiveness; Employee retention; Employee motivation; Human resource management
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.