Access the full text.
Sign up today, get DeepDyve free for 14 days.
E. McCormick (2020)
‘Stranded at sea': cruise ships around the world are adrift as ports turn them awayThe Guardian
(2020b)
Cruise industry COVID-19 facts and resources
Ralf Vogler (2022)
Cruise Travel Passenger RightsEncyclopedia of Tourism Management and Marketing
N. Kano, N. Seraku, F. Takahashi, S. Tsuji (1984)
Attractive Quality and Must-Be QualityJOURNAL OF THE JAPANESE SOCIETY FOR QUALITY CONTROL, 14
(2016)
Smart Maritime technology solutions. An update: a strategic research agenda for the Finnish Maritime cluster 2017–2025
(2015)
Tourism megatrends 10 things you need to know about the future of tourism
Dimitrios Buhalis, Aditya Amaranggana (2014)
Smart Tourism Destinations
Dimitrios Buhalis, Iuliia Moldavska (2021)
Voice assistants in hospitality: using artificial intelligence for customer serviceJournal of Hospitality and Tourism Technology
Timothy MacNeill, David Wozniak (2018)
The economic, social, and environmental impacts of cruise tourismTourism Management
(2020)
NYK conducts world’s first Maritime autonomous surface ships trial
A. Papathanassis (2019a)
The business cycle in the cruise industry: a short cruise across the blue ocean
(2017)
A world first. We demonstrate the first remotely operated commercial vessel
(2018)
Cruise industry outlook
F. Mehraliyev, I. Chan, Youngjoon Choi, M. Koseoglu, R. Law (2020)
A state-of-the-art review of smart tourism researchJournal of Travel & Tourism Marketing, 37
Alexis Papathanassis (2017)
Cruise tourism management: state of the artTourism Review, 72
Sandra Navarro-Ruiz, A. Casado-Díaz, J. Ivars-Baidal (2019)
Cruise tourism: the role of shore excursions in the overcrowding of citiesInternational Journal of Tourism Cities
M. Ros (2019)
Feeding the largest cruise ships in the worldCNN Travel
M. Thyne, J. Henry, Nikki Lloyd (2015)
Land ahoy: how cruise passengers decide on their shore experience.Tourism in Marine Environments, 10
Dan Wang, Xiang Li, Yunpeng Li (2013)
China's “smart tourism destination” initiative: A taste of the service-dominant logicJournal of Destination Marketing and Management, 2
(2020)
Yara birkeland press kit | yara international
N. Franke, M. Schreier (2010)
Why Customers Value Mass-customized Products: The Importance of Process Effort and Enjoyment
Svein Larsen, K. Wolff (2019)
Aspects of the unsustainability of cruise tourism
Ioannis Assiouras, George Skourtis, Antonios Giannopoulos, Dimitrios Buhalis, M. Koniordos (2019)
Value co-creation and customer citizenship behaviorAnnals of Tourism Research
Frida Bahja, C. Cobanoglu, K. Berezina, Carolin Lusby (2019)
Factors influencing cruise vacations: the impact of online reviews and environmental friendlinessTourism Review
T. Gajdošík, Vanda Maráková, J. Kučerová (2020)
From mass tourists to smart tourists: a perspective articleTourism Review
Sandra Wittlinger, Alexis Papathanassis (2018)
‘Missing in (Cruise-) Action’: Exploring Missing Passenger Incidents on Board Cruise ShipsTourism, Hospitality & Event Management
J. Holland (2020)
Risk perceptions of health and safety in cruisingAIMS Geosciences
T. Van Dijk, H. Moonen, H. Van Dorseer, R. Van den Berg, R. Negenborn (2018)
Smart ships and the changing Maritime ecosystem
B. Horowitz (2019)
Carnival looks to keep passengers happier at sea with IoT
S. Sanz-Blas, Daniela Buzova, E. Carvajal-Trujillo (2019)
Familiarity and visit characteristics as determinants of tourists' experience at a cruise destinationTourism Management Perspectives
(2018)
Connected car technology and automotive telematics
Jamie Chen, J. Petrick, Alexis Papathanassis, Xinjian Li (2019)
A meta-analysis of the direct economic impacts of cruise tourism on port communitiesTourism Management Perspectives
Daisy Fan, Cathy Hsu, Bingna Lin (2020)
Tourists’ experiential value co-creation through online social contacts: Customer-dominant logic perspectiveJournal of Business Research
J. Kester (2003)
Cruise TourismTourism Economics, 9
C. Weeden, J. Lester, M. Thyne (2011)
Cruise Tourism: Emerging Issues and Implications for a Maturing IndustryJournal of Hospitality and Tourism Management, 18
M. Höjer, Josefin Wangel (2015)
Smart Sustainable Cities: Definition and Challenges
Dimitrios Buhalis (2019)
Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective articleTourism Review
M. Zsarnóczky (2016)
INNOVATION CHALLENGES OF THE SILVER ECONOMY, 28
M. Lind, S. Haraldson, M. Karlsson, R.T. Watson (2015)
Port collaborative decision making – closing the loop in sea traffic managementPaper presented at the 14th International Conference on Computer Applications and Information Technology in the Maritime Industries
K. Hung, Huan Huang, Jiaying Lyu (2020)
The means and ends of luxury value creation in cruise tourism: The case of Chinese touristsJournal of Hospitality and Tourism Management, 44
Mingming Cheng, A. Wong, B. Prideaux (2017)
Political travel constraint: The role of Chinese popular nationalismJournal of Travel & Tourism Marketing, 34
R. Nolan (1973)
Managing the computer resourceCommunications of the ACM, 16
(2021)
Safety and shipping review 2021
U. Gretzel, M. Sigala, Zheng Xiang, C. Koo (2015)
Smart tourism: foundations and developmentsElectronic Markets, 25
Dimitrios Buhalis, Alessandro Inversini (2014)
Tourism Branding, Identity, Reputation Co-creation, and Word-of-Mouth in the Age of Social Media
(2017)
Wärtsilä introduces its smart marine ecosystem vision
(2016)
Discussing cruise guest experience technologies with UI evolution
(2014)
The abc of xyz. understanding the global generations
A. Papathanassis (2019b)
(mis)understanding overtourism and the cruise business: ‘open source tourism’ and the ‘Mozilla Firefox haircut
Alexis Papathanassis (2016)
‘Stranded at Sea’: Exploring Passengers’ Reactions During Incidents at Sea
R. Klein (2016)
Crime at Sea: A Comparison of Crime on Carnival Cruise Lines, 2007–2011
R. Klein (2018)
‘Felons of the Seas’: Smoke, Mirrors and ObfuscationTourism, Hospitality & Event Management
Dimitrios Buhalis, Rosanna Leung (2018)
Smart hospitality—Interconnectivity and interoperability towards an ecosystemInternational Journal of Hospitality Management, 71
M. Locker (2017)
Inside royal Caribbean’s wild, tech-filled cruise of the future
J. Woodrooffe (2017)
On-board safety systems: enablement of management and logisticsInternational Transport Forum
Barbara Neuhofer, Dimitrios Buhalis, A. Ladkin (2014)
A Typology of Technology‐Enhanced Tourism ExperiencesInternational Journal of Tourism Research, 16
(2022)
Explore Internet packages: the fastest internet at sea
A. Domènech, A. Gutiérrez (2019)
Determinants of cruise tourists’ expenditure visiting port citiesTourism Review
Dimitrios Buhalis, Yeyen Sinarta (2019)
Real-time co-creation and nowness service: lessons from tourism and hospitalityJournal of Travel & Tourism Marketing, 36
Svein Larsen, K. Wolff, Einar Marnburg, Torvald Øgaard (2013)
Belly full, purse closedTourism Management Perspectives, 6
R. Klein, Jill Poulston (2011)
Sex at sea: sexual crimes aboard cruise ships.Tourism in Marine Environments, 7
(2020a)
State of the cruise industry outlook
(2018)
Industry insight New Zealand ports and freight yearbook 2018
(2018)
Florida Caribbean cruise association | 2018 cruise industry overview
R. Lusch, S. Nambisan (2015)
Service Innovation: A Service-Dominant Logic PerspectiveMIS Q., 39
(2017)
How blockchain will change organizations
Daisy Fan, Dimitrios Buhalis, Bingna Lin (2019)
A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulationAnnals of Tourism Research
Francisco Femenia-Serra, J. Perles-Ribes, J. Ivars-Baidal (2019)
Smart destinations and tech-savvy millennial tourists: hype versus realityTourism Review
Brooke Thurau, E. Seekamp, A. Carver, John Lee (2015)
Should Cruise Ports Market Ecotourism? A Comparative Analysis of Passenger Spending Expectations within the Panama Canal WatershedInternational Journal of Tourism Research, 17
Juhee Kang (2020)
Identifying antecedents and consequences of well-being: The case of cruise passengersTourism Management Perspectives, 33
(2019)
The contribution of the international cruise industry to the global economy in 2018
U. Gretzel, H. Werthner, C. Koo, C. Lamsfus (2015)
Conceptual foundations for understanding smart tourism ecosystemsComput. Hum. Behav., 50
A. Vaio, Luigi Lepore, L. Varriale (2018)
Self-organised cruiser’s expenditures in a port of call: the interaction effect between city interface satisfaction and super-sized shipsInternational Journal of Culture, Tourism and Hospitality Research
G. Satta, F. Vitellaro (2022)
Cruise-port DestinationEncyclopedia of Tourism Management and Marketing
(2018)
Cruise market watch | The cruise industry’s destination for market share, size and marketing trends
Barbara Neuhofer, Dimitrios Buhalis, A. Ladkin (2015)
Smart technologies for personalized experiences: a case study in the hospitality domainElectronic Markets, 25
Liu Min (2012)
On the Basic Concept of Smarter Tourism and Its Theoretical SystemTourism Tribune
D. Bennett, H. Sampson, R.S. Helderman, A. Ba Tran (2020)
The pandemic at sea
J. Jeong, S. Hyun (2019)
Roles of passengers' engagement memory and two-way communication in the premium price and information cost perceptions of a luxury cruiseTourism Management Perspectives
Dimitrios Buhalis, T. Harwood, Vanja Bogičević, G. Viglia, Srikanth Beldona, C. Hofacker (2019)
Technological disruptions in services: lessons from tourism and hospitalityJournal of Service Management
J. Lester, C. Weeden (2004)
Stakeholders, the natural environment and the future of Caribbean cruise tourism.International Journal of Tourism Research, 6
(2010)
International recommendations for tourism statistics 2008
Hui Wu, Xiaoxiao Lv, Muhittin Cavusoglu, C. Cobanoglu (2020)
Chinese cruise customers loyalty: the impact of customer participation and service personal valuesTourism Review
(2017)
Maritime in the view
P. Alexis (2017)
R-Tourism: Introducing the Potential Impact of Robotics and Service Automation in TourismOvidius University Annals: Economic Sciences Series
T. Uhlemann, Christian Lehmann, R. Steinhilper (2017)
The Digital Twin: Realizing the Cyber-Physical Production System for Industry 4.0☆Procedia CIRP, 61
Stanislav Ivanov (2019)
Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality
(2017)
Cruise activities in MedCruise ports
Dimitrios Buhalis, Marie Foerste (2015)
SoCoMo marketing for travel and tourism: Empowering co-creation of valueJournal of Destination Marketing and Management, 4
Alexis Papathanassis (2019)
The growth and development of the cruise sector: a perspective articleTourism Review
Linde Bets, M. Lamers, J. Tatenhove (2017)
Collective self-governance in a marine community: expedition cruise tourism at SvalbardJournal of Sustainable Tourism, 25
Feifei Xu, Dimitrios Buhalis, J. Weber (2017)
Serious games and the gamification of tourismTourism Management, 60
D. Maheshwari, M. Janssen (2014)
Reconceptualizing measuring, benchmarking for improving interoperability in smart ecosystems: The effect of ubiquitous data and crowdsourcingGov. Inf. Q., 31
Alexis Papathanassis, I. Beckmann (2011)
Assessing the ‘poverty of cruise theory’ hypothesisAnnals of Tourism Research, 38
Marcello Risitano, R. Romano, Annarita Sorrentino (2020)
Segmenting cruise passengers from the experiential marketing perspective: An explorative studyResearch in transportation business and management
R. Klein (2009)
Keeping the cruise tourism responsible: the challenge for ports to maintain high self esteem
This paper aims to explore and discuss the impact of digital innovations from a business eco-systemic perspective. Key smart technology application themes in the cruise industry are extracted and synthesised in a “Smart Cruise Ecosystem” (SCE) framework.Design/methodology/approachInformation communication technologies (ICTs) advancements and smart tools revolutionise interactions and affect all transactions, transforming the cruise experience. Gradually a Smart Cruise Ecosystem emerges by incorporating all technologies available and involving cruise passengers, who as smart actors interact dynamically with stakeholders, creating value before, during and after the cruising experience. The COVID-19 pandemic outbreak stressed the need for touchless and digital interactions as well as real-time information, fast-tracking the deployment of smart technologies. The diffusion of ICTs in the cruise industry is multi-faceted and dynamic, resulting in a number of smart-technology use-cases.FindingsSmart technology constitutes a comprehensive smart ecosystem to manage all actors, controls, devises and systems to optimise ship operations and management, while co-creating value for guests and crew in an effective way. The multiplex SCE proposed is enabled by digital technologies collecting, storing, accessing and processing big data dynamically, including: object detection, Internet of Things, Internet of Everything, satellite communications, Big Data, automation, robotics, Artificial Intelligence and Machine Learnin, Cloud Computing, Augmented, Virtual and Mixed Reality. A range of interoperable and interconnected supporting systems form the basis of the smart ecosystem.Originality/valueThe proposed framework offers a holistic perspective of the smart-cruising domain, highlighting innovations, interfaces, dependencies, along with the corresponding key limitations and challenges. The synthesis and conceptual structure provided serves as a topology for guiding and connecting further research in smart cruising.
Journal of Hospitality and Tourism Technology – Emerald Publishing
Published: Jul 12, 2022
Keywords: Experience; Tourism; Technology; Smart; Cruise; 智能; 游轮; 旅游; 信息技术; 船舶; 创新
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.