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Collaborative information seeking and expertise seeking: different discourses about similar issues

Collaborative information seeking and expertise seeking: different discourses about similar issues The purpose of this paper is to compare and contrast research on collaborative information seeking (CIS) and expertise seeking (EXS) to identify focal themes, blind spots, and possibilities for cross-fertilization.Design/methodology/approachExisting research was reviewed. The review consisted of a content analysis of 70 (CIS) and 72 (EXS) studies with respect to the context, scope, process, and setting of CIS and EXS, supplemented with a bibliometric analysis of the references in the reviewed studies.FindingsIn CIS, the context is a group of actors collaborating on a shared task. In EXS, the information need is held by an individual but resolved by consulting other people. While the typical scope of EXS studies is source selection, CIS studies mostly concern the consultation of the sources and the use of the obtained information. CIS and EXS studies also attend differentially to the information-seeking process. Only 4 percent of the references in the reviewed studies are cited in both CIS and EXS research. The author concludes that, at present, CIS and EXS are different discourses about similar issues.Research limitations/implicationsIncreased interaction between CIS and EXS will advance research in both areas and prevent duplication of effort. Topics for future research are identified. It should be noted that the findings are limited to the 142 studies reviewed.Originality/valueBy analyzing CIS in the context of EXS, and vice versa, this study provides a fresh look at the information-seeking research that attends to collaboration. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Documentation Emerald Publishing

Collaborative information seeking and expertise seeking: different discourses about similar issues

Journal of Documentation , Volume 73 (5): 19 – Oct 12, 2017

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References (94)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
0022-0418
DOI
10.1108/jd-04-2016-0053
Publisher site
See Article on Publisher Site

Abstract

The purpose of this paper is to compare and contrast research on collaborative information seeking (CIS) and expertise seeking (EXS) to identify focal themes, blind spots, and possibilities for cross-fertilization.Design/methodology/approachExisting research was reviewed. The review consisted of a content analysis of 70 (CIS) and 72 (EXS) studies with respect to the context, scope, process, and setting of CIS and EXS, supplemented with a bibliometric analysis of the references in the reviewed studies.FindingsIn CIS, the context is a group of actors collaborating on a shared task. In EXS, the information need is held by an individual but resolved by consulting other people. While the typical scope of EXS studies is source selection, CIS studies mostly concern the consultation of the sources and the use of the obtained information. CIS and EXS studies also attend differentially to the information-seeking process. Only 4 percent of the references in the reviewed studies are cited in both CIS and EXS research. The author concludes that, at present, CIS and EXS are different discourses about similar issues.Research limitations/implicationsIncreased interaction between CIS and EXS will advance research in both areas and prevent duplication of effort. Topics for future research are identified. It should be noted that the findings are limited to the 142 studies reviewed.Originality/valueBy analyzing CIS in the context of EXS, and vice versa, this study provides a fresh look at the information-seeking research that attends to collaboration.

Journal

Journal of DocumentationEmerald Publishing

Published: Oct 12, 2017

Keywords: Information behaviour; Information studies; Collaborative information seeking; Collaborative search; Expertise seeking; People finding

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