Access the full text.
Sign up today, get DeepDyve free for 14 days.
J. Leigh, C. Douglas, Kath Lee, M. Douglas (2005)
A case study of a preceptorship programme in an acute NHS Trust--using the European Foundation for Quality Management tool to support clinical practice development.Journal of nursing management, 13 6
Ellen Nolte, C. McKee (2008)
Measuring the health of nations: updating an earlier analysis.Health affairs, 27 1
A. Marques, Leonel Santos, P. Soares, Rute Santos, António Oliveira-Tavares, J. Mota, J. Carvalho (2011)
A proposed adaptation of the European Foundation for Quality Management Excellence Model to physical activity programmes for the elderly - development of a quality self-assessment tool using a modified Delphi processThe International Journal of Behavioral Nutrition and Physical Activity, 8
F. Vakani, Z. Fatmi, K. Naqvi (2011)
Three-level quality assessment of a dental hospital using EFQM.International journal of health care quality assurance, 24 8
M. Minkman, K. Ahaus, R. Huijsman (2007)
Performance improvement based on integrated quality management models: what evidence do we have? A systematic literature review.International journal for quality in health care : journal of the International Society for Quality in Health Care, 19 2
C. Favaretti, A. Cicchetti, G. Guarrera, M. Marchetti, W. Ricciardi (2009)
Health technology assessment in ItalyInternational Journal of Technology Assessment in Health Care, 25
U. Nabitz, N. Klazinga, J. Walburg (2000)
The EFQM excellence model: European and Dutch experiences with the EFQM approach in health care. European Foundation for Quality Management.International journal for quality in health care : journal of the International Society for Quality in Health Care, 12 3
M. Macinati (2008)
The relationship between quality management systems and organizational performance in the Italian National Health Service.Health policy, 85 2
F. Lega (2008)
Lights and shades in the managerialization of the Italian National Health ServiceHealth Services Management Research, 21
P. Plsek, Tim Wilson (2001)
Complexity, leadership, and management in healthcare organisationsBMJ : British Medical Journal, 323
S. Vernero, U. Nabitz, G. Bragonzi, A. Rebelli, Rita Molinari (2007)
A two-level EFQM self-assessment in an Italian hospital.International journal of health care quality assurance, 20 2-3
L. Smyth (2009)
Making integration work requires more than goodwill.Healthcare quarterly, 13 Spec No
S. Jackson (1999)
Exploring the possible reasons why the UK Government commended the EFQM excellence model as the framework for delivering governance in the new NHSInternational Journal of Health Care Quality Assurance, 12
K. Holland, S. Fennell (2000)
Clinical governance is "ACE"--using the EFQM excellence model to support baseline assessment.International journal of health care quality assurance incorporating Leadership in health services, 13 4-5
P. Vallejo, A. Ruíz-Sancho, Maria Domínguez, Maria Ayuso, Lourdes Méndez, J. Romo, Lourdes Ontoria, Paz Rodriquez, C. Seriñá, C. Arango (2007)
Improving quality at the hospital psychiatric ward level through the use of the EFQM model.International journal for quality in health care : journal of the International Society for Quality in Health Care, 19 2
P. Vallejo, R. Saura, R. Suñol, V. Kazandjian, Victoria Ureña, Jordi Mauri (2006)
A proposed adaptation of the EFQM fundamental concepts of excellence to health care based on the PATH framework.International journal for quality in health care : journal of the International Society for Quality in Health Care, 18 5
Gail Naylor (1999)
Using the business excellence model to develop a strategy for a healthcare organisation.International journal of health care quality assurance incorporating Leadership in health services, 12 2-3
F. Ferré, A. Belvis, L. Valerio, S. Longhi, Agnese Lazzari, G. Fattore, W. Ricciardi, A. Maresso (2014)
Italy: health system review.Health systems in transition, 16 4
U. Nabitz, N. Klazinga (1999)
EFQM approach and the Dutch Quality Award.International journal of health care quality assurance incorporating Leadership in health services, 12 2-3
G. Mariotti, A. Meggio, G. Pretis, M. Gentilini (2008)
Improving the appropriateness of referrals and waiting times for endoscopic proceduresJournal of Health Services Research & Policy, 13
Ulrich Wienand, R. Cinotti, A. Nicoli, M. Bisagni (2007)
Evaluating the organisational climate in Italian public healthcare institutions by means of a questionnaireBMC Health Services Research, 7
F. Lega, E. Vendramini (2008)
Budgeting and performance management in the Italian National Health System (INHS): assessment and constructive criticism.Journal of health organization and management, 22 1
Sue Jackson (2000)
Achieving clinical governance in Women's Services through the use of the EFQM Excellence Model.International journal of health care quality assurance incorporating Leadership in health services, 13 4-5
Johannes Moeller (2001)
The EFQM Excellence Model. German experiences with the EFQM approach in health care.International journal for quality in health care : journal of the International Society for Quality in Health Care, 13 1
Elena Sánchez, J. Letona, Rosado González, Marbella García, J. Darpón, J. Garay (2006)
A descriptive study of the implementation of the EFQM excellence model and underlying tools in the Basque Health Service.International journal for quality in health care : journal of the International Society for Quality in Health Care, 18 1
Purpose – The purpose of this paper is to account for a ten-year experience with the European Foundation for Quality Management (EFQM) Excellence Model implemented in the Trento Healthcare Trust. Design/methodology/approach – Since 2000, the EFQM Excellence Model provided an overarching framework to streamline business process governance, to support and improve its enablers and results. From 2000 to 2009, staff performed four internal (self) and four external EFQM-based assessments that provided guidance for an integrated management system. Over the years, key controls and assurances improved service quality through business planning, learning and practice cycles. Findings – Rising assessment ratings and improving results characterized the journey. The average self-assessment score (on a 1,000 points scale) was 290 in 2001, which increased to 610 in 2008. Since 2006, the Trust has been Recognized for Excellence (four stars). The organization improved significantly on customer satisfaction, people results and key service delivery and outcomes. Practical implications – The EFQM Model can act as an effective tool to meet governance demands and promote system-level results. The approach to integrated governance discussed here may support similar change processes in comparable organizations. Originality/value – The paper describes a unique experience when implementing EFQM within a large Italian healthcare system, which had a broader reach and lasted longer than any experience in Italian healthcare.
International Journal of Health Care Quality Assurance – Emerald Publishing
Published: Mar 9, 2015
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.