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Motives for writing online reviews in post-vacation phase

Motives for writing online reviews in post-vacation phase This quantitative study aims to examine background motives that navigate individuals to share their opinions, in the context of an individual’s post-vacation phase and its relation to the destination of Serbia, from the standpoint of age, gender and nationality.Design/methodology/approachThe data were collected throughout six weeks via a self-administered Web survey. The survey was adopted and based on the scale developed by Bronner and de Hoog (2011).FindingsResults indicate that the dominant driver to submit an online review after a trip is to help vacationers (altruism) and that men and women display differences in this, but not in other motives. Both age and nationality do not influence the particular motive to leave an online review.Research limitations/implicationsThe main limitation of this study is the total number of answers. However, sampling was rather purposive, which gives us a good indicator of the population behavior.Practical implicationsUnderstanding these drivers is essential in formulating strategies for managing the interaction with opinion leaders. On a larger scale, the results can contribute the market segmentation and customer communication approaches in Serbian tourism marketing.Originality/valueMotives that trigger individuals to compose an online review have not been investigated and thematic studies are still missing, in the case of Serbia in particular. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Culture Tourism and Hospitality Research Emerald Publishing

Motives for writing online reviews in post-vacation phase

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References (67)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1750-6182
DOI
10.1108/ijcthr-12-2018-0169
Publisher site
See Article on Publisher Site

Abstract

This quantitative study aims to examine background motives that navigate individuals to share their opinions, in the context of an individual’s post-vacation phase and its relation to the destination of Serbia, from the standpoint of age, gender and nationality.Design/methodology/approachThe data were collected throughout six weeks via a self-administered Web survey. The survey was adopted and based on the scale developed by Bronner and de Hoog (2011).FindingsResults indicate that the dominant driver to submit an online review after a trip is to help vacationers (altruism) and that men and women display differences in this, but not in other motives. Both age and nationality do not influence the particular motive to leave an online review.Research limitations/implicationsThe main limitation of this study is the total number of answers. However, sampling was rather purposive, which gives us a good indicator of the population behavior.Practical implicationsUnderstanding these drivers is essential in formulating strategies for managing the interaction with opinion leaders. On a larger scale, the results can contribute the market segmentation and customer communication approaches in Serbian tourism marketing.Originality/valueMotives that trigger individuals to compose an online review have not been investigated and thematic studies are still missing, in the case of Serbia in particular.

Journal

International Journal of Culture Tourism and Hospitality Research – Emerald Publishing

Published: Aug 8, 2019

Keywords: Motivation; Serbia; Consumer behaviour; Altruism; Online reviews; Post-vacation

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