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The impact of organizational culture on supply chain integration in the hotel sector

The impact of organizational culture on supply chain integration in the hotel sector Supply chain integration (SCI) has become a key strategy for hotels in facing their environment. The purpose of this study is to analyze the effects of the organizational culture on the three dimensions of SCI. The competing value framework divides the organizational culture into four types, namely, hierarchical, group, rational and developmental cultures.Design/methodology/approachA structural equations model was developed to test the hypotheses proposed. The data were collected by means of a questionnaire with a seven-point Likert-type rating scale that was distributed to managers and assistant managers of 114 four- or five-star hotels located in two Egyptian cities, Hurgada and Sharm El Sheikh.FindingsThe results of the structured model confirm the direct link between the organizational culture and SCI. The findings suggest that rational culture is the most appropriate for SCI because it is fully associated with SCI. In contrast, hierarchical culture and developmental culture are significantly related to internal and customer integration. Group culture only has a positive influence on internal integration.Originality/valueThis study is the first to analyze the impact of organizational culture on SCI in the hospitality sector. The results contribute to the literature by providing managers with practical knowledge about the significant influence of organizational culture on SCI. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Culture Tourism and Hospitality Research Emerald Publishing

The impact of organizational culture on supply chain integration in the hotel sector

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References (29)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1750-6182
eISSN
1750-6182
DOI
10.1108/ijcthr-04-2021-0094
Publisher site
See Article on Publisher Site

Abstract

Supply chain integration (SCI) has become a key strategy for hotels in facing their environment. The purpose of this study is to analyze the effects of the organizational culture on the three dimensions of SCI. The competing value framework divides the organizational culture into four types, namely, hierarchical, group, rational and developmental cultures.Design/methodology/approachA structural equations model was developed to test the hypotheses proposed. The data were collected by means of a questionnaire with a seven-point Likert-type rating scale that was distributed to managers and assistant managers of 114 four- or five-star hotels located in two Egyptian cities, Hurgada and Sharm El Sheikh.FindingsThe results of the structured model confirm the direct link between the organizational culture and SCI. The findings suggest that rational culture is the most appropriate for SCI because it is fully associated with SCI. In contrast, hierarchical culture and developmental culture are significantly related to internal and customer integration. Group culture only has a positive influence on internal integration.Originality/valueThis study is the first to analyze the impact of organizational culture on SCI in the hospitality sector. The results contribute to the literature by providing managers with practical knowledge about the significant influence of organizational culture on SCI.

Journal

International Journal of Culture Tourism and Hospitality Research – Emerald Publishing

Published: Jul 1, 2022

Keywords: Organizational culture; Supply chain integration; Competing value framework (CVF); Hotel sector

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