Access the full text.
Sign up today, get DeepDyve free for 14 days.
N. Baptiste (2009)
Fun and well‐being: insights from senior managers in a local authorityEmployee Relations, 31
P. Fleming (2005)
Workers’ Playtime?The Journal of Applied Behavioral Science, 41
B. Plester (2009)
Crossing the line: boundaries of workplace humour and funEmployee Relations, 31
A. Edmondson (1999)
Psychological Safety and Learning Behavior in Work TeamsAdministrative Science Quarterly, 44
B. Schneider (1987)
THE PEOPLE MAKE THE PLACEPersonnel Psychology, 40
M. Pryor, L. Singleton, S. Taneja, J. Humphreys (2010)
Workplace Fun and Its Correlates: A Conceptual InquiryThe International Journal of Management, 27
J. Cook, T. Wall (1980)
New work attitude measures of trust, organizational commitment and personal need non‐fulfilmentJournal of occupational psychology, 53
J. Newstrom (2002)
Making Work Fun: An Important Role for ManagersSAM Advanced Management Journal, 67
Perspectives in Business, 2
R. Ford, F. McLaughlin, J. Newstrom (2003)
Questions and Answers about Fun at Work, 26
P. Curșeu, S. Schruijer (2010)
Does conflict shatter trust or does trust obliterate conflict? Revisiting the relationships between team diversity, conflict, and trustGroup Dynamics: Theory, Research, and Practice, 14
Raymond Sparrowe, R. Liden, Sandy Wayne, Maria Kraimer (2001)
Social Networks and the Performance of Individuals and GroupsAcademy of Management Journal, 44
Katerina Georganta (2012)
Fun in the workplace: a matter for Health Psychologists?The European health psychologist, 14
S. Paek, M. Schuckert, T. Kim, Gyehee Lee (2015)
Why is hospitality employees’ psychological capital important? The effects of psychological capital on work engagement and employee moraleInternational Journal of Hospitality Management, 50
R. Mayer, J. Davis, F. Schoorman (1995)
An Integrative Model Of Organizational TrustAcademy of Management Review, 20
Siegwart Lindenberg (2003)
Governance seen from a framing point of view: the employment relationship and relational signalling
James Anderson, D. Gerbing (1988)
STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACHPsychological Bulletin, 103
Michael Tews, John Michel, A. Bartlett (2012)
The Fundamental Role of Workplace Fun in Applicant AttractionJournal of Leadership & Organizational Studies, 19
M. Korsgaard, Sophia Jeong, Douglas Mahony, Adrian Pitariu (2008)
A Multilevel View of Intragroup ConflictJournal of Management, 34
Roderick Kramer (1999)
Trust and distrust in organizations: emerging perspectives, enduring questions.Annual review of psychology, 50
T. Schwartz, T. Deal, A. Kennedy (1982)
Corporate Cultures: The Rites and Rituals of Corporate Life.Contemporary Sociology, 12
M. Marks, J. Mathieu, S. Zaccaro (2001)
A Temporally Based Framework and Taxonomy of Team ProcessesAcademy of Management Review, 26
J. George (1990)
Personality, affect, and behavior in groups.Journal of Applied Psychology, 75
E. Moncarz, Jinlin Zhao, C. Kay (2009)
An exploratory study of US lodging properties' organizational practices on employee turnover and retentionInternational Journal of Contemporary Hospitality Management, 21
Erin Fluegge (2008)
Who put the fun in functional? Fun at work and its effects on job performance
Cecily Cooper (2008)
Elucidating the bonds of workplace humor: A relational process modelHuman Relations, 61
D. Organ (1988)
Organizational citizenship behavior: The good soldier syndrome.Administrative Science Quarterly, 33
K. Jehn (1995)
A Multimethod Examination of the Benefits and Detriments of Intragroup ConflictAdministrative Science Quarterly, 40
John Scott (1991)
Social Network Analysis: A Handbook
P. Garcia-Prieto, E. Bellard, S. Schneider (2003)
Experiencing Diversity, Conflict, and Emotions in TeamsApplied Psychology, 52
Randall Settoon, K. Mossholder (2002)
Relationship quality and relationship context as antecedents of person- and task-focused interpersonal citizenship behavior.The Journal of applied psychology, 87 2
Ruth Bolton, Dhruv Grewal, Michael Levy (2007)
Six strategies for competing through service: An agenda for future researchJournal of Retailing, 83
P. Blau (1964)
Exchange and Power in Social Life
J. Wall, R. Callister (1995)
Conflict and Its ManagementJournal of Management, 21
Eric Lamm, M. Meeks (2009)
Workplace fun: the moderating effects of generational differencesEmployee Relations, 31
J. Katzenbach, D. Smith (1993)
The discipline of teams.Harvard business review, 71 2
W. Bowler, Daniel Brass (2006)
Relational correlates of interpersonal citizenship behavior: a social network perspective.The Journal of applied psychology, 91 1
K. Jehn, L. Greer, S. Levine, Gabriel Szulanski (2008)
The Effects of Conflict Types, Dimensions, and Emergent States on Group OutcomesGroup Decision and Negotiation, 17
D. Rousseau, S. Sitkin, R. Burt, Colin Camerer (1998)
Not So Different After All: A Cross-Discipline View Of TrustAcademy of Management Review, 23
Mara Olekalns, Linda Putnam, L. Weingart, L. Metcalf (2007)
Communication Processes and Conflict Management
A. Everett (2011)
Benefits and Challenges of Fun in the WorkplaceLibrary and Leadership Management, 25
Susanne Strömberg, J. Karlsson (2009)
Rituals of fun and mischief: the case of the Swedish meatpackersEmployee Relations, 31
Katherine Karl, Joy Peluchette (2006)
Does Workplace Fun Buffer the Impact of Emotional Exhaustion on Job Dissatisfaction?: A Study of Health Care WorkersJournal of Behavioral and Applied Management, 7
E. Das (2012)
Rethinking the role of affect in health communication: (544772013-002)
K. Jehn (1997)
A qualitative analysis of conflict types and dimensions inAdministrative Science Quarterly, 42
Osman Karatepe (2013)
High‐performance work practices, work social support and their effects on job embeddedness and turnover intentionsInternational Journal of Contemporary Hospitality Management, 25
J. Ford, R. Maccallum, Marianne Tait (1986)
THE APPLICATION OF EXPLORATORY FACTOR ANALYSIS IN APPLIED PSYCHOLOGY: A CRITICAL REVIEW AND ANALYSISPersonnel Psychology, 39
Milly Casey-Campbell, Martin Martens (2009)
Sticking it All Together: A Critical Assessment of the Group Cohesion–Performance LiteratureMicroeconomics: Welfare Economics & Collective Decision-Making eJournal
K. Jehn, E. Mannix (2001)
The Dynamic Nature of Conflict: A Longitudinal Study of Intragroup Conflict and Group Performance.Academy of Management Journal, 44
L. Froman (2010)
Positive Psychology in the WorkplaceJournal of Adult Development, 17
E. Goffman (1959)
The Presentation of Self in Everyday Life
A. Costa (2003)
Work team trust and effectivenessPersonnel Review, 32
R. Moorman (1993)
The Influence of Cognitive and Affective Based Job Satisfaction Measures on the Relationship Between Satisfaction and Organizational Citizenship BehaviorHuman Relations, 46
J. Colquitt, Brent Scott, J. Lepine (2007)
Trust, trustworthiness, and trust propensity: a meta-analytic test of their unique relationships with risk taking and job performance.The Journal of applied psychology, 92 4
Nick Turner, J. Barling, Anthea Zacharatos (2002)
Positive psychology at work.
P. Podsakoff, Scott MacKenzie, J. Paine, Daniel Bachrach (2000)
Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future ResearchJournal of Management, 26
H. Pluut, P. Curșeu (2013)
Perceptions of intragroup conflict: The effect of coping strategies on conflict transformation and escalationGroup Processes & Intergroup Relations, 16
Simon Chan (2010)
Does workplace fun matter? Developing a useable typology of workplace fun in a qualitative study.International Journal of Hospitality Management, 29
Roderick Kramer (1998)
Paranoid Cognition in Social Systems: Thinking and Acting in the Shadow of DoubtPersonality and Social Psychology Review, 2
T. Simons, R. Peterson (1998)
Task Conflict snd Relationship Conflict in Top Management Teams:The Pivotal Role of Intragroup Trust., 1998
Claus Langfred (2007)
The Downside of Self-Management: A Longitudinal Study of the Effects tf Conflict on Trust, Autonomy, and Task Interdependence in Self-Managing TeamsAcademy of Management Journal, 50
A. VanHook (2011)
Not So Different After AllScience Signaling, 4
Katherine Karl, Joy Peluchette, Leda Hall (2008)
Give Them Something to Smile About: A Marketing Strategy for Recruiting and Retaining VolunteersJournal of Nonprofit & Public Sector Marketing, 20
Nuria Gamero, Vicente González-Romá, J. Peiró (2008)
The influence of intra‐team conflict on work teams' affective climate: A longitudinal studyJournal of Occupational and Organizational Psychology, 81
K. Jehn (1994)
ENHANCING EFFECTIVENESS: AN INVESTIGATION OF ADVANTAGES AND DISADVANTAGES OF VALUE‐BASED INTRAGROUP CONFLICTInternational Journal of Conflict Management, 5
Eric Romero, Kevin Cruthirds (2006)
The use of humor in the workplaceIEEE Engineering Management Review, 34
A. Tekleab, Narda Quigley, Paul Tesluk (2009)
A Longitudinal Study of Team Conflict, Conflict Management, Cohesion, and Team EffectivenessGroup & Organization Management, 34
Osman Karatepe, Georgiana Karadaş (2014)
The effect of psychological capital on conflicts in the work–family interface, turnover and absence intentionsInternational Journal of Hospitality Management, 43
A. Gouldner (1960)
THE NORM OF RECIPROCITY: A PRELIMINARY STATEMENT *American Sociological Review, 25
C. Snyder, S. Lopez (2002)
Handbook of positive psychology
R. Wittek (1999)
Interdependence and Informal Control in Organizations
Katherine Karl, Joy Peluchette, Leda Hall-Indiana, Lynn Harland (2005)
Attitudes Toward Workplace Fun: A Three Sector ComparisonJournal of Leadership & Organizational Studies, 12
R. Moorman, Gerald Blakely (1995)
Individualism‐collectivism as an individual difference predictor of organizational citizenship behaviorJournal of Organizational Behavior, 16
C. Dreu, L. Weingart (2003)
Task versus relationship conflict, team performance, and team member satisfaction: a meta-analysis.The Journal of applied psychology, 88 4
F. Schoorman, R. Mayer, J. Davis (2007)
An Integrative Model of Organizational Trust: Past, Present, and FutureAcademy of Management Review, 32
R. Cialdini, Melanie Trost (1998)
Social influence: Social norms, conformity and compliance.
S. Gully, Kara Incalcaterra, Aparna Joshi, J. Beauien (2002)
A meta-analysis of team-efficacy, potency, and performance: interdependence and level of analysis as moderators of observed relationships.The Journal of applied psychology, 87 5
Mahnhee Yoon, Jaebeom Suh (2003)
Organizational citizenship behaviors and service quality as: external effectiveness of contact employeesQuality Engineering, 49
P. Podsakoff, Scott MacKenzie, Jeong-Yeon Lee, Nathan Podsakoff (2003)
Common method biases in behavioral research: a critical review of the literature and recommended remedies.The Journal of applied psychology, 88 5
Jacqueline Miller (1996)
Humour: an empowerment tool for the 1990sManagement Development Review, 9
Incentive, 174
R. Ford, J. Newstrom, F. McLaughlin (2004)
Making workplace fun more functionalIndustrial and Commercial Training, 36
Bogdan *, N. Crump, J. Holm (2005)
Dionysus at work? The ethos of play and the ethos of managementCulture and Organization, 11
Frédérique Six, A. Sorge (2008)
Creating a High-Trust Organization: An Exploration into Organizational Policies that Stimulate Interpersonal Trust BuildingOrganizations & Markets eJournal
L. Williams, S. Anderson (1991)
Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role BehaviorsJournal of Management, 17
C. Fornell, D. Larcker (1981)
Evaluating structural equation models with unobservable variables and measurement error.Journal of Marketing Research, 18
Harvard Management Update, 4
Florian Aubke, K. Wöber, N. Scott, R. Baggio (2014)
Knowledge sharing in revenue management teams: antecedents and consequences of group cohesion.International Journal of Hospitality Management, 41
Roderick Kramer (2001)
1. Organizational paranoia: Origins and dynamicsResearch in Organizational Behavior, 23
Chi-Cheng Huang (2009)
Knowledge sharing and group cohesiveness on performance: An empirical study of technology R&D teams in TaiwanTechnovation, 29
Linda Molm (1994)
Dependence and risk: transforming the structure of social exchangeSocial Psychology Quarterly, 57
R. Lewicki, Edward Tomlinson, N. Gillespie (2006)
Models of Interpersonal Trust Development: Theoretical Approaches, Empirical Evidence, and Future DirectionsJournal of Management, 32
The Journal for Quality & Participation, 24
C. Crawford (1994)
Theory and Implications Regarding the Utilization of Strategic Humor by LeadersJournal of Leadership & Organizational Studies, 1
H. Jung, H. Yoon (2015)
The impact of employees’ positive psychological capital on job satisfaction and organizational citizenship behaviors in the hotelInternational Journal of Contemporary Hospitality Management, 27
Daniel McAllister (1995)
Affect- and Cognition-Based Trust as Foundations for Interpersonal Cooperation in OrganizationsAcademy of Management Journal, 38
E. Lawler, Shane Thye, Jeongkoo Yoon (2000)
Emotion and Group Cohesion in Productive Exchange1American Journal of Sociology, 106
D. Organ (2015)
Organizational Citizenship Behavior
Kellmeny Jeffcoat, J. Gibson (2011)
Fun As Serious Business: Creating A Fun Work Environment As An Effective Business StrategyJournal of Business & Economics Research, 4
J. Bartlett (2011)
New and Noteworthy: A Natural Fit - Organizational Storytelling in the LibraryLibrary and Leadership Management, 25
Young Choi, J. Kwon, Wansoo Kim (2013)
Effects of attitudes vs experience of workplace fun on employee behaviors: Focused on Generation Y in the hospitality industryInternational Journal of Contemporary Hospitality Management, 25
C. Dreu (2006)
When Too Little or Too Much Hurts: Evidence for a Curvilinear Relationship Between Task Conflict and Innovation in TeamsJournal of Management, 32
Katherine Karl, Joy Peluchette, Lynn Harland (2007)
Is fun for everyone? Personality differences in healthcare providers' attitudes toward fun.Journal of health and human services administration, 29 4
R. Bagozzi, Youjae Yi (1988)
On the evaluation of structural equation modelsJournal of the Academy of Marketing Science, 16
Daniel Koys, T. DeCotiis (1991)
Inductive Measures of Psychological ClimateHuman Relations, 44
J. Barsoux (1996)
Why organisations need humourEuropean Management Journal, 14
The European Health Psychologist, 14
Osman Karatepe, Georgiana Karadaş (2015)
Do psychological capital and work engagement foster frontline employees’ satisfaction?: A study in the hotel industryInternational Journal of Contemporary Hospitality Management, 27
Katherine Karl, Joy Peluchette (2006)
How Does Workplace Fun Impact Employee Perceptions of Customer Service Quality?Journal of Leadership & Organizational Studies, 13
PurposeThe aim of this study is to reveal how workplace fun promotes team performance in the hotel business context.Design/methodology/approachThe conceptual model of this study was tested based on responses from 271 front-line hotel employees (including managers) in the U.S., who had full-time work tenure of more than 3 months in a three-star or above-rated hotel.FindingsThis study revealed that workplace fun activities enhances team performance by promoting employees’ workplace fun experience and facilitating interpersonal trust and group cohesion, which, in turn, reduces intragroup conflict and stimulates interpersonal citizenship behaviors, respectively.Research limitations/implicationsFirst, this study adopted subjective team performance measures. Although it can be exaggerated unconsciously, the literature suggests how team members perceive their team’ performance is also an important indicator of team effectiveness. Second, the conceptual model of this study was tested in the U.S. context. So, in a more collectivistic culture, the model might generate somewhat different results from ours.Practical implicationsThe findings of this study indicate that workplace fun initiatives by the management are an effective means to promote the performance of frontline work teams at a hotel. Discussions are extended to incorporating fun elements into existing organizational cultures.Originality/valueBy adopting the input-process-outcome framework, this study shows how workplace fun, as a critical input, creates positive group processes and thereby promotes positive group outcomes in the hotel business context.
International Journal of Contemporary Hospitality Management – Emerald Publishing
Published: Jul 11, 2016
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.