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Progress on information and communication technologies in hospitality and tourism

Progress on information and communication technologies in hospitality and tourism Purpose – The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals between 2009 and 2013. Design/methodology/approach – Based on three major databases, 107 journal papers were retrieved and reviewed. The papers were grouped into two major categories, consumer and supplier, which generally comprise the key players in the industries. Findings – A content analysis showed that hospitality and tourism industries use ICT in different functional units and for different applications. This, in turn, indicates their wide adoption in the industry. Industrial implications are discussed. Practical implications – On the basis of the content analysis, industry practitioners can learn about up‐to‐date practices and decide how to take advantage of recent technological developments. Originality/value – A major contribution of this paper is the comprehensive review of recently published papers in tourism and hospitality journals from the perspectives of consumer and supplier. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Contemporary Hospitality Management Emerald Publishing

Progress on information and communication technologies in hospitality and tourism

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References (149)

Publisher
Emerald Publishing
Copyright
Copyright © 2014 Emerald Group Publishing Limited. All rights reserved.
ISSN
0959-6119
DOI
10.1108/IJCHM-08-2013-0367
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals between 2009 and 2013. Design/methodology/approach – Based on three major databases, 107 journal papers were retrieved and reviewed. The papers were grouped into two major categories, consumer and supplier, which generally comprise the key players in the industries. Findings – A content analysis showed that hospitality and tourism industries use ICT in different functional units and for different applications. This, in turn, indicates their wide adoption in the industry. Industrial implications are discussed. Practical implications – On the basis of the content analysis, industry practitioners can learn about up‐to‐date practices and decide how to take advantage of recent technological developments. Originality/value – A major contribution of this paper is the comprehensive review of recently published papers in tourism and hospitality journals from the perspectives of consumer and supplier.

Journal

International Journal of Contemporary Hospitality Management – Emerald Publishing

Published: Jul 8, 2014

Keywords: Information technology; Review; Tourism; Communication technologies; Hospitality; Journal

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