Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/emerald-publishing/quality-in-a-multinational-it-services-company-hard-earned-experiences-0OXT5eZR3m
References (4)
-
M.C. Paulk, B. Curtis, M.B. Chrissis
Capability Maturity Model for Software -
W. Humphrey (1988)
Characterizing the software process: a maturity frameworkIEEE Software, 5
-
W. Humphrey, W. Sweet (1987)
A method for assessing the software engineering capability of contractors -
Tick‐IT – Guide to Software Quality Management System Construction and Certification
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 1994 MCB UP Ltd. All rights reserved.
- ISSN
- 0968-4875
- DOI
- 10.1108/EUM0000000004313
- Publisher site
- See Article on Publisher Site
Abstract
The information technology industry is gradually coming to realize that it is not immune from the commercial pressures which, traditionally, have been the major drivers towards quality products and services. But the pressures differ from one type of operation to another, from one part of an organization to another and, certainly, from one country to another. Describes how these issues have been addressed, consolidated and internally marketed in order to maintain the momentum towards a quality culture.
Journal
Training for Quality – Emerald Publishing
Published: Aug 1, 1994
Keywords: Awards; European Foundation for Quality Management Award; Information industry; Information technology; ISO 9000; Multinationals; Organizations; Quality; SEMA Group