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Total Quality Management Panacea or Pitfall

Total Quality Management Panacea or Pitfall There are two types of learning in organisations singlelooplearning is a participative process of fine tuning or refinement,occurring inside the system doubleloop learning is an individualisticprocess of questioning the validity of basic assumptions, occurringoutside the system. Total quality management is essentially singlelooplearning, capable only of effecting cautious, incremental adjustingchanges to wellknown processes and products. These are not theinnovative selfrenewing changes needed to keep an organisation alignedwith a turbulent changing environment. TQM is not a universalfixall. It produces favourable results only if used underthe conditions and for the purposes to which it is appropriate.Elsewhere it is likely to be dysfunctional and can reduce theorganisations overall effectiveness. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Physical Distribution & Logistics Management Emerald Publishing

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References (9)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-0035
DOI
10.1108/EUM0000000000402
Publisher site
See Article on Publisher Site

Abstract

There are two types of learning in organisations singlelooplearning is a participative process of fine tuning or refinement,occurring inside the system doubleloop learning is an individualisticprocess of questioning the validity of basic assumptions, occurringoutside the system. Total quality management is essentially singlelooplearning, capable only of effecting cautious, incremental adjustingchanges to wellknown processes and products. These are not theinnovative selfrenewing changes needed to keep an organisation alignedwith a turbulent changing environment. TQM is not a universalfixall. It produces favourable results only if used underthe conditions and for the purposes to which it is appropriate.Elsewhere it is likely to be dysfunctional and can reduce theorganisations overall effectiveness.

Journal

International Journal of Physical Distribution & Logistics ManagementEmerald Publishing

Published: Aug 1, 1991

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