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Organizational culture and knowledge sharing: design of incentives and business processes

Organizational culture and knowledge sharing: design of incentives and business processes PurposeThe purpose of this paper is to present and study an analytical model of knowledge management (KM) in which employees’ fit with a firm’s organizational culture improves with their sharing and learning of the firm’s common organizational practices.Design/methodology/approachIncentive rewards motivate knowledge workers to share their knowledge and contribute to a firm’s central knowledge base. The authors develop a model in which the firm’s cultural fit changes with the sequence of KM-based business processes including sharing, learning, evaluation, and production, and then analytically investigate the design of knowledge sharing rewards as well as the business process sequence to shape a firm’s organizational cultural fit and maximize its profit.FindingsThe best sequence of KM processes is solved in the following order: (Announcement), (Evaluation), (Sharing), (Learning), and (Production). The sharing reward for knowledge workers is analytically derived accordingly, which increases with the level of KM systems and decreases with the probability of a worker staying in the firm, the probability of a culturally unfit worker being identified by the firm, and the probability of a worker being culturally fit on the labor market. The optimal volume of knowledge base is also investigated with respect to these factors.Originality/valueApplying a novel analytical approach, the authors model and study KM processes and their relationships with organizational culture and incentives. The research provides valuable insights for managers to implement KM practices. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Business Process Management Journal Emerald Publishing

Organizational culture and knowledge sharing: design of incentives and business processes

Zhang, Zuopeng
Business Process Management Journal , Volume 24 (2): 16 – Apr 3, 2018
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References (54)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1463-7154
DOI
10.1108/BPMJ-08-2015-0119
Publisher site
See Article on Publisher Site

Abstract

PurposeThe purpose of this paper is to present and study an analytical model of knowledge management (KM) in which employees’ fit with a firm’s organizational culture improves with their sharing and learning of the firm’s common organizational practices.Design/methodology/approachIncentive rewards motivate knowledge workers to share their knowledge and contribute to a firm’s central knowledge base. The authors develop a model in which the firm’s cultural fit changes with the sequence of KM-based business processes including sharing, learning, evaluation, and production, and then analytically investigate the design of knowledge sharing rewards as well as the business process sequence to shape a firm’s organizational cultural fit and maximize its profit.FindingsThe best sequence of KM processes is solved in the following order: (Announcement), (Evaluation), (Sharing), (Learning), and (Production). The sharing reward for knowledge workers is analytically derived accordingly, which increases with the level of KM systems and decreases with the probability of a worker staying in the firm, the probability of a culturally unfit worker being identified by the firm, and the probability of a worker being culturally fit on the labor market. The optimal volume of knowledge base is also investigated with respect to these factors.Originality/valueApplying a novel analytical approach, the authors model and study KM processes and their relationships with organizational culture and incentives. The research provides valuable insights for managers to implement KM practices.

Journal

Business Process Management Journal – Emerald Publishing

Published: Apr 3, 2018

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