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The implementation of enterprise content management systems in SMEs

The implementation of enterprise content management systems in SMEs Purpose – A literature review revealed that none of the few longitudinal studies of enterprise content management (ECM) implementations focus on small and medium‐sized enterprises (SMEs). To contribute to this area, the purpose of this paper is to generate insights in relation to how SMEs can successfully promote implementation of ECM solutions. Design/methodology/approach – The paper presents and analyses a longitudinal study of an ECM project. Findings – The findings of the paper include a definition of a process model for ECM implementation in SMEs, identification of ten success factors related to ECM system implementation, and a definition of a new pattern for ECM technology development, compared to existing case studies. Research limitations/implications – Since it appears to be the first detailed study of ECM system implementation in SMEs, this paper provides a point of departure for future research in the use of ECM technology in SMEs. Practical implications – Practitioners in SMEs preparing to engage in ECM projects may utilize the findings of the paper in relation to managing the implementation process and understanding various benefits that ECM systems can produce. Originality/value – The paper represents a contribution to the sparse literature on ECM implementation. In fact, the case seems to be the first longitudinal study of ECM implementation in SMEs. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Enterprise Information Management Emerald Publishing

The implementation of enterprise content management systems in SMEs

Anders Haug
Journal of Enterprise Information Management , Volume 25 (4): 24 – Jul 20, 2012
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References (46)

Publisher
Emerald Publishing
Copyright
Copyright © 2012 Emerald Group Publishing Limited. All rights reserved.
ISSN
1741-0398
DOI
10.1108/17410391211245838
Publisher site
See Article on Publisher Site

Abstract

Purpose – A literature review revealed that none of the few longitudinal studies of enterprise content management (ECM) implementations focus on small and medium‐sized enterprises (SMEs). To contribute to this area, the purpose of this paper is to generate insights in relation to how SMEs can successfully promote implementation of ECM solutions. Design/methodology/approach – The paper presents and analyses a longitudinal study of an ECM project. Findings – The findings of the paper include a definition of a process model for ECM implementation in SMEs, identification of ten success factors related to ECM system implementation, and a definition of a new pattern for ECM technology development, compared to existing case studies. Research limitations/implications – Since it appears to be the first detailed study of ECM system implementation in SMEs, this paper provides a point of departure for future research in the use of ECM technology in SMEs. Practical implications – Practitioners in SMEs preparing to engage in ECM projects may utilize the findings of the paper in relation to managing the implementation process and understanding various benefits that ECM systems can produce. Originality/value – The paper represents a contribution to the sparse literature on ECM implementation. In fact, the case seems to be the first longitudinal study of ECM implementation in SMEs.

Journal

Journal of Enterprise Information Management – Emerald Publishing

Published: Jul 20, 2012

Keywords: Knowledge management; Small to medium‐sized enterprises; Enterprise content management; Enterprise system; Electronic document management; Project management

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