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Seung-Min Song (2008)
Child Care Service Quality Management Through the Evaluation of Efficiency at Child Care Centers: An Evaluation with Data Envelopment AnalysisAsian Journal on Quality, 9
Manuel Suárez-Barraza, Tony Lingham (2008)
Kaizen within Kaizen Teams: Continuous and Process Improvements in a Spanish municipalityAsian Journal on Quality, 9
Purpose – One of the main problems for managers is forming work groups where experts' knowledge is truly utilized in order to successfully solve the task assigned. The question that arises is: “How can expert knowledge be best utilized for different types of teams?” The purpose of this article is to explore and describe how experts' knowledge is deployed in a specific context, as with Kaizen teams. Design/methodology/approach – This study used a qualitatively based interpretive methodology, applying the case study as a research strategy through a dual design, which combines longitudinal and retrospective studies. Findings – As a result of the conclusions from the field study, a set of practical recommendations is presented here that can be useful for general and middle management involved in improvement and innovation efforts. Research limitations/implications – This study is supported in the context of three case studies. Therefore does not seek the empirical generalization but analytical generalization. Practical implications – As a result of the conclusions from the field study, a set of practical recommendations is presented here that can be useful for general and middle management involved in improvement and innovation efforts. Social implications – Sharing knowledge and promoting organizational learning goes beyond individual benefits and the organization to have an impact on society as it promotes dialogue, collaboration and respect as a way to solve problems and propose solutions. Originality/value – Amplifying knowledge deployment between the expert and the apprentice in a Kaizen context is one of the unexplored topics in literature on continuous innovation and knowledge management.
Development and Learning in Organizations – Emerald Publishing
Published: Jun 29, 2010
Keywords: Tacit knowledge; Skills; Continuous improvement; Team working
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