Access the full text.
Sign up today, get DeepDyve free for 14 days.
Association of Research Libraries
ARL/OCLC Strategic Issues Forum: Toward Rethinking Academic Library Performance in the Digital Age
R. Kaplan, D. Norton (2015)
The balanced scorecard--measures that drive performance.Harvard business review, 70 1
James Self (2003)
From values to metrics: implementation of the balanced scorecard at a university libraryPerformance Measurement and Metrics, 4
University of Virginia Library
Balanced Scorecard at the University of Virginia Library
The paper reviews the balanced scorecard's first year of operation at the University of Virginia Library. It focuses on outcomes, offering answers to some basic questions. How were the results used? What was done to address shortfalls? Were successful metrics and their targets revised? What changes were made to the overall suite of metrics? Has the scorecard improved the organization? The paper serves as a case study in the use of the balanced scorecard in an academic library, and informs the audience of the strengths and weaknesses of this management tool.
Performance Measurement and Metrics – Emerald Publishing
Published: Dec 1, 2004
Keywords: University libraries; Balanced scorecard
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.