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Reflecting on competences to increase role clarity during service delivery in a Third World setting

Reflecting on competences to increase role clarity during service delivery in a Third World setting Purpose – The purpose of this study is essentially to examine the contribution of reflection in providing a stronger association between explicit competences and role clarity when reflection is used as a means of articulating competences (knowledge, skills and attitudes). Design/methodology/approach – The study employed a correlational survey design and targeted 223 employees in managerial positions of nine districts' local governments in Uganda and primarily used a structured questionnaire. Findings – The research confirmed a significant positive relationship between reflection and explicit competences, showing the importance of articulating tacit knowledge to develop explicit competences that would increase role clarity. Research limitations/implications – There are seemingly other confounding factors that may enhance reflection and explicit competences such as community participation in goal setting which need to be considered in future studies. Practical implications – This paper adds to the understanding of the consequences of routinely utilizing competences without concern on whether they will leads to the desired results. It introduces the concept of reflection; an approach for articulating competences explicitly to increase role clarity. Originality/value – The study recommends district managers to formally engage in continuous reflection on tacit competences in order to minimise errors and increase role clarity during service delivery. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Workplace Learning Emerald Publishing

Reflecting on competences to increase role clarity during service delivery in a Third World setting

Journal of Workplace Learning , Volume 25 (4): 16 – May 10, 2013

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References (70)

Publisher
Emerald Publishing
Copyright
Copyright © 2013 Emerald Group Publishing Limited. All rights reserved.
ISSN
1366-5626
DOI
10.1108/13665621311316429
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this study is essentially to examine the contribution of reflection in providing a stronger association between explicit competences and role clarity when reflection is used as a means of articulating competences (knowledge, skills and attitudes). Design/methodology/approach – The study employed a correlational survey design and targeted 223 employees in managerial positions of nine districts' local governments in Uganda and primarily used a structured questionnaire. Findings – The research confirmed a significant positive relationship between reflection and explicit competences, showing the importance of articulating tacit knowledge to develop explicit competences that would increase role clarity. Research limitations/implications – There are seemingly other confounding factors that may enhance reflection and explicit competences such as community participation in goal setting which need to be considered in future studies. Practical implications – This paper adds to the understanding of the consequences of routinely utilizing competences without concern on whether they will leads to the desired results. It introduces the concept of reflection; an approach for articulating competences explicitly to increase role clarity. Originality/value – The study recommends district managers to formally engage in continuous reflection on tacit competences in order to minimise errors and increase role clarity during service delivery.

Journal

Journal of Workplace LearningEmerald Publishing

Published: May 10, 2013

Keywords: Reflection; Tacit competences; Explicit competences; Role clarity; Uganda; Service delivery

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