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P. Podsakoff, M. Ahearne, Scott MacKenzie (1997)
Organizational Citizenship Behavior and the Quantity and Quality of Work Group Performance
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This paper replicates with a unionized, Indian sample, the wellestablished finding that managerial evaluations of employee performance are affected by both objective productivity and organizational citizenship behavior. Data from the managers of 104 Indian pharmaceutical salesrepresentatives and company records replicated the findings of previous research. While objective productivity alone accounted for 9 percent of the variance in subjective performance, objective productivity and organizational citizenship behavior together accounted for 41 percent of the variance. Implications of the findings for future research and managerial practice are discussed.
International Journal of Commerce and Management – Emerald Publishing
Published: Nov 30, 2005
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