Access the full text.
Sign up today, get DeepDyve free for 14 days.
Ralph Lewis, Douglas Smith (1994)
Total Quality in Higher Education
Y. Kondo (1993)
Quality education in JapanTotal Quality Management & Business Excellence, 4
C. Mele, M. Colurcio (2006)
The evolving path of TQM: towards business excellence and stakeholder valueInternational Journal of Quality & Reliability Management, 23
J. Koch, J. Fisher (1998)
Higher education and total quality managementTotal Quality Management & Business Excellence, 9
Steve Brigham (1993)
TQM: Lessons We Can Learn from Industry.Change: The Magazine of Higher Learning, 25
Claude Desjardins, Yoshiaki Obara (1993)
From Quebec to Tokyo: Perspectives on TQM.Educational Leadership, 51
D. Green
What is quality in higher education? Concepts, policy and practice
L. Harvey, D. Green
Defining quality
Rafael Romero, A. Ferrer, C. Capilla, L. Zúnica, S. Balasch, V. Serra, R. Alcover (1995)
Teaching Statistics to Engineers: An Innovative Pedagogical ExperienceJournal of Statistics Education, 3
Adrianna Kezar (1998)
Exploring New Avenues for Leading Community Colleges: The Paradox of Participatory ModelsCommunity College Review, 25
Geraldine Hammersley, A. Pinnington (1999)
Employee response to continuous improvement groupsThe Tqm Magazine, 11
L. Harvey
Editorial: The quality agenda
C. Fitz-Gibbon (1997)
Will 'joy' in work be helped or hindered by value-added indicators? Applying Deming to educationTotal Quality Management & Business Excellence, 8
Gary Vazzana, J. Winter, Karen Waner (1997)
Viewpoint: Can TQM Fill a Gap in Higher Education?The Journal of Education for Business, 72
Mary *, Charlotte Taylor, Sue Franklin (2005)
Re‐engineering of undergraduate science curricula to emphasise development of lifelong learning skillsInnovations in Education and Teaching International, 42
R. Telford, R. Masson (2005)
The congruence of quality values in higher educationQuality Assurance in Education, 13
G. Lozier, Deborah Teeter (1996)
Quality improvement pursuits in American higher educationTotal Quality Management & Business Excellence, 7
L. Gillis, A. Bailey
The bottom line on ROI: measuring the return on our training and development investments
A.M. Blankstein
Why TQM can't work – and a school where it did
C. Temponi (2005)
Continuous improvement framework: implications for academiaQuality Assurance in Education, 13
S. Stensaasen (1995)
The application of Deming's theory of total quality management to achieve continuous improvements in educationTotal Quality Management & Business Excellence, 6
R. Lundquist (1998)
Quality Improvements of Teaching and Learning in Higher Education: a comparison with developments in industrial settingsTeaching in Higher Education, 3
O. Madsen, Ricci Carlsson (1995)
'Total quality in education': A case studyTotal Quality Management & Business Excellence, 6
W.E. Deming
Out of Crisis
D. Bath, Calvin *, Sarah Stein, R. Swann (2004)
Beyond mapping and embedding graduate attributes: bringing together quality assurance and action learning to create a validated and living curriculumHigher Education Research & Development, 23
W.E. Susan
Total quality: a mechanism for institutional change and curriculum reform
G. Srikanthan, J. Dalrymple (2004)
A synthesis of a quality management model for education in universitiesInternational Journal of Educational Management, 18
M. Owlia (1996)
Quality in higher education-a surveyTotal Quality Management & Business Excellence, 7
J. Oakland (1991)
The European Centre for Total Quality ManagementTotal Quality Management & Business Excellence, 2
A.J. Kezar
Exploring new avenues for leading community colleges: the paradox of consultative models
J. Corrigan
The art of TQM
M. O'Neill, A. Palmer (2004)
Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher educationQuality Assurance in Education, 12
J. Ledić, Branko Rafajac, Vesna Kovač (1999)
Assessing the Quality of University Teaching in CroatiaTeaching in Higher Education, 4
A. Kohn (1993)
Turning Learning into a Business: Concerns about Total Quality.Educational Leadership, 51
G. Srikanthan, J. Dalrymple (2003)
Developing alternative perspectives for quality in higher educationInternational Journal of Educational Management, 17
S. Groennings
Between a rock and a hard place: investment and quality in higher education
R.E. Wright
Quality factors in higher education: the students' viewpoint
Rose Sebastianelli, Nabil Tamini (1998)
Barriers to TQM: A Class-Level Student ProjectThe Journal of Education for Business, 73
William Beaver (1994)
Is TQM Appropriate for the ClassroomCollege Teaching, 42
L. Harvey
Beyond TQM
S. Prabhu, Narender Ramarapu (1994)
A Prototype Database to Monitor Course Effectiveness: A TQM Approach.T.H.E. Journal, 22
Brian Usilaner (1992)
What's the Bottom-Line Payback for TQM?Engineering Management Journal, 5
M. Marzo-Navarro, M. Pedraja-Iglesias, M. Rivera-Torres (2005)
Measuring customer satisfaction in summer coursesQuality Assurance in Education, 13
J. Neves, Benham Nakhai (1993)
The Baldrige Award Framework for Teaching Total Quality Management.The Journal of Education for Business, 69
K. Reid, David Ashelby (2002)
The Swansea internal quality audit processes: a case studyQuality Assurance in Education, 10
M. Schmoker, R.B. Wilson
Adapting total quality doesn't mean turning learning into a business
A. Osseo-Asare, D. Longbottom, W. Murphy (2005)
Leadership best practices for sustaining quality in UK higher education from the perspective of the EFQM Excellence ModelQuality Assurance in Education, 13
Richard Johnson (1993)
TQM: Management Processes for Quality Operations
N. Gronlund (1965)
Measurement and evaluation in teaching
F. Gryna (1970)
Quality planning and analysis
R. Johnston (1996)
Quality in Research, Quality in Teaching and Quality in Debate: a response to Graham GibbsQuality in Higher Education, 2
Mantz Yorke (1997)
The elusive quarryTertiary Education and Management, 3
E. Ziegel (1988)
Juran's Quality Control Handbook
Mantz Yorke (1997)
The Elusive Quarry Total Quality in Higher EducationTertiary Education and Management, 3
N. Moreland, Michael Clark (1998)
Quality and ISO 9000 in educational organizationsTotal Quality Management & Business Excellence, 9
Audrey Friedman (2004)
Beyond mediocrity: transformational leadership within a transactional frameworkInternational Journal of Leadership in Education, 7
K. Ishikawa (1990)
Introduction to Quality Control
J. Motwani (1995)
Implementing TQM in Education: Current Efforts and Future Research Directions.The Journal of Education for Business, 71
Stefan Lagrosen, Roxana Seyyed‐Hashemi, M. Leitner (2004)
Examination of the dimensions of quality in higher educationQuality Assurance in Education, 12
Jann Freed, Marie Klugman, Jonathan Fife (1996)
A Culture for Academic Excellence: Implementing the Quality Principles in Higher Education
E. Bensimon, A. Neumann
Redesigning Collegiate Leadership
M. Owlia, E. Aspinwall (1998)
A framework for measuring quality in engineering educationTotal Quality Management & Business Excellence, 9
B. Roosevelt
Quality and business practices: essential ingredients for success
P. Shields (1999)
Zen and the Art of Higher Education Maintenance: bridging classic and romantic notions of Quality 1Journal of Higher Education Policy and Management, 21
E. Sallis (1996)
Total Quality Management in Education
P.B. Crosby
Quality Is Free
L. Lomas (2004)
Embedding quality: the challenges for higher educationQuality Assurance in Education, 12
Lawrence Jauch, R. Orwig (1997)
A violation of assumptions: Why TQM won't work in the ivory towerJournal of Quality Management, 2
S. Westerman (1994)
How Total Quality Management Initiatives Can Inspire Leadership.New Directions for Higher Education, 1994
C. Fincher
Quality and diversity: the mystique of process
Purpose – This paper aims to provide a TQM framework that stresses continuous improvements in teaching as a plausible means of TQM implementation in higher education programs. Design/methodology/approach – The literature survey of the TQM philosophies and the comparative analysis of TQM adoption in industry versus higher education provide the theoretical and practical background for this work. The analysis of TQM in higher education was done considering various critical factors such as existing educational practices, the barriers of TQM and the return on investment (ROI) of TQM implementations. These explorations led to the development of a TQM framework that adopts Deming's wheel of Plan‐Do‐Check‐Act (PDCA) cycle for implementing continuous improvements in higher education programs. Findings – Unlike the scenario in industry, TQM philosophies have to be adapted suitably for a successful implementation in higher education. The proposed TQM framework with six core quality elements encompassing the seven‐step course evaluation process flow provides a systematic guideline for an effective and efficient implementation of TQM in higher education. Originality/value – This paper fulfils the need for a systematic, feasible and cost‐effective TQM framework for higher education. The new seven‐step course evaluation process flow offers a practical guidance for academics to implement TQM in higher education programs.
Quality Assurance in Education – Emerald Publishing
Published: Feb 6, 2007
Keywords: Quality; Higher education; Total quality management
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.