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Hidden services

Hidden services Suggests that the basic faithdriven religion of TQM is not enough, but what is necessary is the backup of understanding gained from the TQM equivalent of the theory of evolution. Discusses the shortcomings of three commonly used approaches to setting up and distributing internal services and posits solutions to the problems. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029524
Publisher site
See Article on Publisher Site

Abstract

Suggests that the basic faithdriven religion of TQM is not enough, but what is necessary is the backup of understanding gained from the TQM equivalent of the theory of evolution. Discusses the shortcomings of three commonly used approaches to setting up and distributing internal services and posits solutions to the problems.

Journal

Managing Service QualityEmerald Publishing

Published: May 1, 1992

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