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Closing the gap

Closing the gap Outlines the situation regarding European management technology, comparing current systems in Europe with contemporary businesses in Japan and the USA. Discusses in brief the development of management technology in Europe, Japan and America since the end of the Second World War, and stresses the urgency behind the European need to close the gap. Describes some Japanese management practices and explains why Europeans are further behind than the Americans. Suggests that the problem has two faces corporate required development and selfdevelopment and concludes that European managers must learn to act on their own initiative to increase their managerial knowhow. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Closing the gap

Diffin, Murray
Managing Service Quality , Volume 2 (2): 3 – Feb 1, 1992
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029083
Publisher site
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Abstract

Outlines the situation regarding European management technology, comparing current systems in Europe with contemporary businesses in Japan and the USA. Discusses in brief the development of management technology in Europe, Japan and America since the end of the Second World War, and stresses the urgency behind the European need to close the gap. Describes some Japanese management practices and explains why Europeans are further behind than the Americans. Suggests that the problem has two faces corporate required development and selfdevelopment and concludes that European managers must learn to act on their own initiative to increase their managerial knowhow.

Journal

Managing Service Quality – Emerald Publishing

Published: Feb 1, 1992

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