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Facilitator skills

Facilitator skills Explores the difficulties many managers have in performing the facilitator role, and in particular, providing assistance to Quality Improvement Teams QITs. Reports on the experiences of Pilkington Insulation Ltd and their TQ Facilitator Development Programme which demonstrates that training and interventionist roles are not necessarily complementary. States that limits need to be clearly understood and that training is essential. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529110028940
Publisher site
See Article on Publisher Site

Abstract

Explores the difficulties many managers have in performing the facilitator role, and in particular, providing assistance to Quality Improvement Teams QITs. Reports on the experiences of Pilkington Insulation Ltd and their TQ Facilitator Development Programme which demonstrates that training and interventionist roles are not necessarily complementary. States that limits need to be clearly understood and that training is essential.

Journal

Managing Service QualityEmerald Publishing

Published: Jun 1, 1991

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