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Introduction to the special issue on service innovation management

Introduction to the special issue on service innovation management Purpose – This paper introduces the special issue on service innovation management. Design/methodology/approach – Provides a brief review of the papers within the issue. Findings – Compares and contextualizes the contributions, finding that the papers use state of the art methodologies and each furthers knowledge of service innovation management – a recently emerged academic discipline. Originality/value – The perspectives considered represents a small sample of the diversity that exists within this area. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Introduction to the special issue on service innovation management

Allard C.R. van Riel
Managing Service Quality , Volume 15 (6): 3 – Dec 1, 2005
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References (3)

Publisher
Emerald Publishing
Copyright
Copyright © 2005 Emerald Group Publishing Limited. All rights reserved.
ISSN
0960-4529
DOI
10.1108/09604520510633989
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper introduces the special issue on service innovation management. Design/methodology/approach – Provides a brief review of the papers within the issue. Findings – Compares and contextualizes the contributions, finding that the papers use state of the art methodologies and each furthers knowledge of service innovation management – a recently emerged academic discipline. Originality/value – The perspectives considered represents a small sample of the diversity that exists within this area.

Journal

Managing Service Quality – Emerald Publishing

Published: Dec 1, 2005

Keywords: Services; Research

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