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Asks whether socially responsible behaviour and capitalism can be sensibly reconciled. Notes the economic advantages of capitalism but also concerns regarding factors such as social order and pollution, suggesting that quality management has a role to play in bringing the goals of capitalism and social responsibility together. Points out that today’s customers expect companies to address these concerns and that if companies fail to do so governments will do it for them via emissions taxation etc. Concludes that social responsibility can make economic sense.
The TQM Magazine – Emerald Publishing
Published: Dec 1, 1996
Keywords: Capitalism; Ethics; Social responsibility; TQM
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