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Bridging business boundaries

Bridging business boundaries Examines the fact that Philips adopted a quality campaign in 1983 with mixed results, culminating in a 2.2 billion loss in 1990, and the reasons for the failure. Illustrates, for example, that the quality initiative became part of existing rivalries and was considered separate from normal work, and that the answer lies in quality planning integrating mechanisms of policy deployment, alignment between levels and process management with integration across all functions. Suggests steps for instigating quality planning, largely through quality workshops that address each element in a planning model outlined in the article, concluding that contention must be replaced by integration and alignment to a common purpose in order to survive. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Bridging business boundaries

The TQM Magazine , Volume 3 (6) – Jun 1, 1991

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/09544789110033998
Publisher site
See Article on Publisher Site

Abstract

Examines the fact that Philips adopted a quality campaign in 1983 with mixed results, culminating in a 2.2 billion loss in 1990, and the reasons for the failure. Illustrates, for example, that the quality initiative became part of existing rivalries and was considered separate from normal work, and that the answer lies in quality planning integrating mechanisms of policy deployment, alignment between levels and process management with integration across all functions. Suggests steps for instigating quality planning, largely through quality workshops that address each element in a planning model outlined in the article, concluding that contention must be replaced by integration and alignment to a common purpose in order to survive.

Journal

The TQM MagazineEmerald Publishing

Published: Jun 1, 1991

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